A website serves multiple purposes – one of the chief purposes being to inform visitors about your products or services. One way of doing this is to put it all out there for visitors to read, page after page. But if you offer your visitors a way to get a quick response by asking a question, that’s sure to delight them. A live chat option can help answer a customer’s specific queries and increase chances of conversions. Even otherwise, it’s a facile way to start a conversation with your customers or even a casual visitor and get them to spend more time to your website. To add a live chat to your website, check out the WordPress Live Chat plugins in this post.
A live chat option is a convenient way for visitors to clear any doubts or gather any information about your product. It’s a tool to build trust with customers and other visitors, and up the trust quotient. It’s helps you become aware of the niggling concerns that customers have about your product or service, and address them quickly. As a bonus, it helps you to run your business as a lean organization by reducing the number of customer service staff and optimizing their services.
Live chat has a number of advantages over the regular phone or email support system. Visitors do not have to wait for a reply, they get instant and real-time support. By converting into an automated email system when you are offline, it helps you generate valuable leads. If you issue tickets, response is easier as the tickets are trackable. It can reduce abandoned carts, and the chat records can serve as a readily available base for any future campaigns. Live chat also helps to improve SEO by retaining the visitors longer on the website.
Let’s start with our plugin list,
Free WordPress Live Chat Plugins
You’ll find a number of quality plugins in the WordPress repository that can help you add a live chat box to your website. They are quite feature rich and can handle multiple agents and chats at a time.
WP Live Chat Support
WP Live Chat Support is a cost effective way of entering into a conversation with your visitors for free. There’s no involvement of third party connections, though an option is available to host chats on WP Live Chat Support’s servers, instead of your own website. Hosting on third party server improves response time and reduces the load on your host server. And what’s more, there’s no need to pay any subscriptions. Using this plugin, you can chat to not just one, but to many visitors at the same time. A direct conversation between agents and visitors happens via an easy to use interface. The chat box does not sport any advertising or links. You get to choose from six themes for the chat box, and add animation effects. The chat box is responsive, comes with color options and can be dragged all over the page.
There are many settings that you can adjust. To gather feedback on the support you offer using the chat box, you can add surveys or polls to them before or after a chat session. You can have a popup chat box and choose to show it only to registered users. When it comes to mobiles, it’s your option to enable or disable the chat box. Readers can remain anonymous and you can ban IP-specific visitors. You can store the chat records and access past chat records at any time. A desktop notification will alert you of any chat request, and you can insist on email submission to initiate a chat.
The plugin is compatible with translation plugins and Google Analytics. A premium version enables live chat encryption, allows you to set up user profile, add your company logo and exclude chat box from some pages.More info / Download
Tidio Live Chat
Tidio Live Chat is a plugin that helps you start a conversation. Immediately on installation and clicking the Tidio tab, the chat box becomes visible. Tweak a few settings and you’re ready to start talking to your visitors.
The plugin offers three designs and allows you to adjust color schemes. The integrated widget supports many languages, so you can talk to visitors in their own language. Two positions are possible for the widget – bottom right corner and bottom left corner. Any number of agents can be opted in to handle the conversations and each agent can have their own avatar. If you happen to be offline, you can flash a request asking visitors to leave an email id to receive a response. Collect emails for each chat and establish a contact with customers.
Automated messages help initiate a conversation with visitors. You can keep track of visitors as well. The plugin Integrates with Zendesk, GetResponse, SalesForce and MailChimp and many more customer support services. When you install the plugin, you get access directly to the pro version. After a seven day trial period, you can pay up and continue to use the pro version or downgrade to the free version.More info / Download
Pure Chat enables you to talk to multiple visitors at the same time. It retains the transcript history for you go back to any time. Many triggers are possible for the appearance of the chat box. And when you are offline, you can decide what your widget should display. It can display an offline indicator, disappear entirely, or let visitors email you with their questions.
After installation of the plugin, you need to create an account with Pure Chat. Select a widget for your page and click on the link to take you to your Pure Chat dashboard, from where you can change settings. The chat widgets can be customized as well. Moreover, there are no annoying ads with Pure Chat. The plugin integrates with tools and apps to improve customer management.
An Engagement Hub allows visitors to choose from several contact options – live chat, email, phone, Twitter and Google Maps. When it comes to commonly asked questions, you can fall back on ready made answers. The pro version allows you to add chat boxes to any number of websites, send SMS notifications and includes Real Time Analytics and Visitor Tracking.More info / Download
Zendesk Chat is a popular plugin that interacts with your customers in real time and helps them to complete a transaction. You can manage multiple transactions via the online dashboard as well as monitor visitors from there. The plugin is optimized for mobiles, works on all major browsers and is available in 40 languages.
After installing the plugin, setup your account with the Zendesk Chat Account. Customize the widget and manage the conversations from the intuitive dashboard. The free version allows only one concurrent chat at a time and maintains chat records for only fourteen days. Further, only one member from your team can access the dashboard at a time in the free version. Many customization options are also not available in the this version.
The premium packages for the plugin offer a good number of additional features. Many team members can access the dashboard with their individual accounts and even transfer chats among themselves. Many triggers can be set for opening a chat box. It enables conversion tracking as well, and you can implement roles and permissions with the plugin.More info / Download
iFlyChat is a good option for community and social networking sites. Not only can you chat with your customers, you can also enable them to chat with each other privately or in a chat room. For this reason, it’s a good fit for forums and dating sites too. After installing the plugin, you’ll need to create an account and obtain an API key. As it is a cloud based chat, you need not install any additional software.
The plugin works by using HTML, JS and CSS. Using a URL based filter, it’s possible to display or hide the chat box on specific pages. The free plan supports upto ten users at a time. Signing into your website, simultaneously signs you into the chat system as well, without having to sign in separately. Users can also choose to chat anonymously.
You can configure the plugin to provide online support for any product or service. A record of all chats is kept and you can access it using a shortcode. The free version comes with branding and includes standard features like sharing files and banning IPs. Also, it automatically encrypts the chats for sites with SSL.
The premium plugin supports unlimited chat rooms, group chats, chat moderation and retains chat records for longer periods. It also allows embedding of chats that do not show on a popup.More info / Download
Wise Chat is a plugin with a focus on social networks and improving user engagement using real time chat facility. It’s easy to install using a shortcode, widget or PHP function. You can have a number of chats running on the same page, and a number of chat rooms as well. Visitors can post messages in these dedicated chat rooms. Some chat rooms can be converted into private chat rooms by enforcing passwords. Three simple themes are available to style your chat and a number of settings too are available to configure the plugin the way you want.
Readers can choose to go anonymous or sign on with a custom name. They have options to change their name or to mute the sounds generated by the messages. A single sign on into both website and chat is possible, and you can make a chat read only and insist on registration for posting a message. You can have multiple lines and allow users to include clickable links and images, as well as attach files. If you wish, limit the number of chat rooms a user can enter. Desktop notifications can be set up for new user and for autoclean of messages beyond a specific number of days. In addition, you can moderate chats, filter images, ban IPs automatically for exceeding specific limit on abusive words. The plugin detects Twitter hashtags and converts them into links, and can back up messages from a single chat room into a CSV file.
Pro features include avatars to enhance appearance of the chats, display of chat in Facebook like mode, BuddyPress integration and multisite support. Visitors can login using social accounts and chat with each other in a private conversation. Also available in the pro version are six themes to change the look of the chat box, custom emoticons and chat moderation.More info / Download
Live Chat by Formilla
Live Chat by Formilla comes to you as free, as well as in many premium packages. With the standard free version, you will be able to install chat on one website. You can hold one chat at a time and be entitled to 30 chats/ emails every month. You can also set the chat to open a few seconds after the visitor comes to your website. The agents can interact with visitors via a web interface or a desktop app. Messages inviting visitors for a chat can be customized. Desktop or sound alerts can be set for an incoming chat.
If you delay a response for any reason, an auto responder will step in and collect contact details. If you are typing a response, your visitor will know that your response is on its way. A Help Desk or Inbox will help you filter and prioritize chats, and restrict or ban users. Banned visitors will not see your chat window or set off an alert. Tickets can be assigned to chats and prioritized. If the agent is busy, the chat will be queued and the user will always know their position in the queue. The plugin maintains chat transcripts, allows email customization and export of email data. The dashboard gives an overview of chat activity and generates reports from data gathered. Chat times can be scheduled and hours of operation can be fixed.
The premium packages allow you to have a higher number of agents, websites and chats at a time. They also enable monitoring in real time and allow you to chat over mobile devices using mobile apps. It integrates with Zapier to connect with over 500+ apps like MailChimp and Zendesk. The chat box can be customized, and you can use the Attention Grabber to catch a visitor’s attention with images. You can move the chat button to the bottom right or bottom left of your website. The plugin integrates with Google Analytics.More info / Download
Casengo Live Chat Support
Casengo Live Chat Support uses a fine combination of live chat and email to answer all the queries of your customers. To configure the Casengo plugin, you need a Casengo Live Chat account. The account offers a 14 day free trial. With the free account, the number of users, chats and conversations is limited. Casengo supports one team with unlimited mailboxes and unlimited conversations. From within the chat box, you can manage multiple websites and mail boxes from within the plugin. It uses WhatsApp as a customer service channel, so you can support your customers directly with WhatsApp.
The Plugin allows you to forward cases to persons outside your team. All chat and email records are available in the Casengo database and you can request for the same. The chats can be proactive by making the chat box appear within 5 seconds of a visitor landing on your site. By integrating Facebook Messenger and WhatsApp, Casengo offers a single platform for your customer relation needs. To fully experience the features of this plugin, you’ll find it necessary to go with the premium plans.More info / Download
Premium WordPress Live Chat Plugins
The premium plugins generally pack in more features than their free counterparts. The plugin authors also offer a greater degree of support. This is true with the premium live chat plugins also.
Though you can download the WP LiveChat plugin for free, you’ll need a premium subscription to use it beyond the thirty day free trial period. Proactive chat invitations help operators to start chatting. They can also send out personalized messages based on different criteria.
You can customize the chat box to fit with your brand. The plugin monitors chats in real time, allows file sharing and advanced analytics. The built-in ticketing system ensures 24 x 7 customer support by replacing the chat widget when no operators are available.
You can add a chat box at the bottom of every page, including the checkout page. The chat box can include rating options, as well as share buttons. If you wish, you can give your chat box a custom look by adding your company logo and choosing custom colors. Agents can scroll the chat box to see chat history and can transfer the call to another agent as well. They can also see the queries even as visitors type them and be ready with a response. You can maintain canned responses for common questions and search them using quick tags.
The plugin enables file sharing, and allows you to send and receive files over chat. It packs in a number of security features including credit card masking and two step verification. Site admins can get a clear picture of your support through the collection of the most important statistics from the last 7 days. It helps you build and manage your team and assign specific tasks to them. LiveChat integrates seamlessly with third party apps and help desk software like Zendesk and Freshdesk, as well as customer relationship management apps (CRM) such as HubSpot, Salesforce and two social media platforms – Facebook or Twitter.More info / Purchase
WordPress Live Chat Plugin
WordPress Live Chat Plugin allows you to chat in real time to your visitors and to maintain logs of the chats. It can even send the chat history via email. The plugin alerts you via a desktop notification when a visitor requests a chat and can handle up to a hundred chats at the same time. You’ll also know the geolocation of the customer and the browser that they are using.
This plugin comes with options to customize colors, offering a choice of colors for chat box, header and buttons. You can adjust the height and width of the box, as well as change the text messages that appear in the chat box to suit your specific needs. Once you fill an email address, you’ll receive all offline messages at that mail id. More than one operator can enter into a chat with the same customer. And when all operators are offline, visitors can fill out a contact form.
Live Chat supports translation plugins, pushover notifications and you can use it on any number of websites and post chat popups. If you happen to be using WordPress Chat X, you can upgrade to this plugin with a payment of $18.More info / Purchase
PHP Live Support Chat
PHP Live Support Chat is a neat plugin that works with any PHP site, including WordPress, Joomla and more. A wizard helps you with the installation process. On your part, you need to copy the widget script and then paste it in your html file. The widget appears immediately, and you can start adding operators. Login using an operator’s account, refresh the website and you’re ready to start chatting with any number of visitors.
The Lite plugin supports SSL, a fallback email form, color setting, and full screen mode. In addition, the plugin is responsive and maintains a history of chat records. For any more features, it will be necessary to upgrade to the premium version. In this version, you’ll find themes for the widget, desktop notifications to alert you, canned responses, emoticons and avatars. You’ll also be able to monitor visitors’ URL, find out visitor location, allow file sharing over a chat, enable images and videos in the chat box and fine tune performance settings.More info / Purchase
Facebook Live Chat Plugin for WordPress
There are a number of reasons why you may want to install Facebook Live Chat Plugin for WordPress on your website. It’s easy to use and allows you to chat with your visitors at any time. It allows you to put your Facebook chat box anywhere on your website and to chat to your visitors via Facebook Messenger. If your website is huge on social media, you may consider this plugin seriously. You can view user profile and keep record of chat history to be able to personalize the chat with them.
The plugin offers many colors for your chat box and lets you speak to multiple visitors at the same time. There’s not much to do by way of setup. Moreover, you’ll not need to switch between WordPress tabs and Facebook pages for a chat. A Facebook Like button is available on your chat box, so you can increase social media following. And there’s really no limit on bandwidth as you’ll be using Facebook’s server.More info / Purchase
Live chat plugins are a perfect tool for businesses of all sizes that want to be available to their customers at any time of day or night. They are an important presence on community and forum websites. The plugins enable online stores to close more sales and improve customer satisfaction in a huge way. Not only customer satisfaction, they can help every aspect of running a business. If your business needs your team to always be available to customers, then you really should try out these plugins. And don’t forget to let us know how they worked for you.