It’s no secret that customer service is a big part of a successful business. Treating customers without care is going to reflect back the same kind of energy, the customers will simply not care and leave your business to go elsewhere, and this has always been the case whether we are talking about physical or online businesses. In an age where millions of people are getting connected to the web on daily basis, it’s important as ever to provide the kind of customer service that will not only inspire your customers, but will have them tell all about your business, products and services to the people most close to them.
Big businesses rely heavily on hiring support and customer service teams that have been specifically trained to provide a seamless support service. The web is full of stories of how different companies have treated their customers in unique ways, the kind of stories that attract more customers, and more exposure, and it’s good to be smart about creative customer service, because you never know when you are going to inspire someone to share their experience with your business with the rest of the world.
As for WordPress users, there are plenty of options to serve your customers better, whether it’s easy to use free live chat solutions that will let you open up a chatting window with your visitors, or a fully integrated support management platform that will let your site visitors and members open up support tickets at any given time, you don’t have to make customer service difficult on your WordPress site and we are about to depict more than a dozen of the most favorite customer service and customer support plugins that you can download for WordPress.
Customer support has always been about answering people’s questions, and fast. The more attentive we can be to the needs of our customers, the more likely it is that we will land a sale with them. Zopim’s Live Chat solution is a brilliant platform for monitoring the active visitors on your website at any given time, and offering to interact with them through an interactive Live Chat platform. That’s right. You can open a chat window with anyone who is browsing your blog and ask them a question as to whether you can do anything for them to help them better understand your mission in business. It’s fully responsive, an automatic trigger will open a chat window with every single visitor maximizing your chances of landing leads, and an integrated analytics platform will help you better understand the behavior of your visitors as well as how well the actual live chat widget is performing.
Chat X is a beautiful, and premium, live chat service platform that offers a beautifully designed live chat widget that will surely spark the interest of your visitors. Visitors to your website can easily open up a chat window to begin a conversation with one of the operators, and if no operator is present at any given time, they can easily leave an email message — one that will reassure that they will shortly get an answer to their burning questions.
WP-LiveChat offers a multitude (plethora) of options for both the free version of the plugin, as well as the paid one. It uses the same organic structure of a typical live chat plugin, with an easy to navigate interface and the kind of features that will make live chatting experience a breeze. Works out of the box with most WordPress plugins (including cache plugins), and you can opt to receive notifications of your desktop when a new live chat window is opened; all missed live chats are recorded in the database. You can either show the live chat box to all visitors, or you can select to display the live chat box only to members — which makes it very appealing to sites that deal with membership type of content. Check out the official WordPress plugin page to learn more about the pro features, of which there are plenty!
The Live Chat customer support market is definitely not a small one, only a fraction of the biggest customer service sites in the world have published a WordPress plugin, but even then, the competition levels are high and in order to stand out — the plugin needs to be exceptional and provide unique features; much of what we have seen in our list already. Casengo has been able to stand out from the rest of the crowd with features like WhatsApp integration, meaning that you can stay in touch with your customers anywhere they go. The full mobile optimization means that Casengo will work seamlessly across all modern mobile devices.
Amongst other popular features you will find things like Twitter and Facebook integration, an option for macro answers to speed up the customer support response times, an in-built FAQ knowledge base that will help to answer questions more quickly, analytics platform to help you understand the best performance times, and customer overview to understand their past issues; amongst dozens of other great features that will make live chatting dynamic, interactive and fun!
Take your time to explore this very classical free live chatting platform that takes only a few moments to install and configure. You can position the live chat button bubble anywhere you like, ensuring that you feel good about its placement and interaction with the kind of WordPress theme you are using.
FAST is the best WordPress support ticket plugin available. You can now have a professional looking support ticket system on your WordPress site that is easy for your customers to use. It’s so fast, it’s like chatting to your customers! FAST will add to your WordPress site a complete support system. No extensions or add ons are needed. We even use FAST ourselves to provide support tickets for our 20,000+ customers on themeforest. Because we use FAST for our own support tickets, we know that keeping customers waiting makes them unhappy. That is why FAST will give you & your team up to the minute updates using email and slack notifications. Try out our demo here
The Bootstrap based AH Tickets support system plugin is the perfect solution for anyone who is looking for a simple ticketing system that looks sleek and modern, and doesn’t overwhelm with features or functionality. Has very basic functionality, with the addition of email notifications to keep you up to date about the latest tickets being opened. This also is a premium plugin, but guarantees support from the developer in case you need ideas and support with maximizing the potential of the ticketing system.
This free support ticket system has been built with full front-end features in mind, meaning that the user will never need to leave a particular page in order to receive answers to questions. Email notifications will guarantee that you never lose of a support ticket. An ability to add custom notes to each ticket will make it easier for other support workers to better understand what the cause of the problem or issue is, and how to best solve it.
Zendesk is a modern support platform that offers some truly unique features. As an example, you can easily turn your existing WordPress blog comments into individual and unique support tickets. This means that if you are writing the kind of content that sparks questions and feedback, instead of doing an open-on conversation with the commenter, you can just click next to their name and open up a new support conversation. A dynamic help widget that you can add to any of your sites pages will allow your visitors to remain updated about your latest support articles and product information; the widget also offers a simple feedback tab that will allow your visitors to reach out to you directly.
Indie developers, freelancers, bloggers and writers will all benefit greatly from this simple support plugin. It has been developed with the idea that it should natively work with all WordPress themes and plugins. While big businesses will benefit from an extensive list of features, those with much smaller client bases will be able to enjoy a simple support ticket system that’s minimal and effective.
JS Support is a beautifully built Bootstrap based support platform for WordPress bloggers. Features include for visitors to create new support tickets from within the front-end, a dynamic support icon that can be placed anywhere on the site, ability to attach files with each ticket, ticket prioritizing, department management that allows different departments to answer different types of tickets, simple and effective ticket notifications through email, an HTML editor, mobile-optimized design, the administration of the site is in full-charge of how the platform works; translation files make it easy to translate.
Sola integrates a simple to use customer support management platform for opening and dealing with support tickets. The interface is much like the Posts interface in WordPress, meaning that you are in familiar environment at all times. Additional features include the ability to keep notes about each ticket, making it easier to track progress.
WP Support lets you have your own support ticket system on your WordPress website without the extra nuisances and completely free. It’s easy to use, it’s flexible, and it gets the job done.
Help Scout is an invisible, email-based help desk for companies who value their customers. A great customer experience thrives on effortless communication, and Help Scout facilitates this by focusing on creating conversations. One key feature of Help Scout is that from a customer standpoint, communication is personal. From the support side, you can manage multiple inboxes and brands, track and organize your customer’s conversations, add notes, collaborate with team members, and a lot more. Take advantage of this plugin to add all the magnificent and useful Help Scout features to your WordPress blog!