skip to Main Content
Our free WordPress themes are downloaded over 5 MILLION times. Get them now!
Colorlib content is free. When you buy through links on our site, we may earn an affiliate commission. Learn More

Top 15 Free Customer Service & Support & Chat Plugins for WordPress 2020

It’s no secret that customer service is a big part of a successful business. Treating customers without care is going to reflect back the same kind of energy, the customers will simply not care and leave your business to go elsewhere, and this has always been the case whether we are talking about physical or online businesses. In an age where millions of people are getting connected to the web on daily basis, it’s important as ever to provide the kind of customer service that will not only inspire your customers but will have them tell all about your business, products, and services to the people most close to them.

Big businesses rely heavily on hiring support and customer service teams that have been specifically trained to provide a seamless support service. The web is full of stories of how different companies have treated their customers in unique ways, the kind of stories that attract more customers, and more exposure, and it’s good to be smart about creative customer service, because you never know when you are going to inspire someone to share their experience with your business with the rest of the world.

As for WordPress users, there are plenty of options to serve your customers better, whether it’s easy to use free live chat solutions that will let you open up a chatting window with your visitors or a fully integrated support management platform that will let your site visitors and members open up support tickets at any given time, you don’t have to make customer service difficult on your WordPress site and we are about to depict more than a dozen of the most favorite customer service and customer support plugins that you can download for WordPress.

LiveChat (Our Favorite)

LiveChat WordPress support plugin with chat functionality

wp live chat software for wordpress
LiveChat is a customer service support plugin for WordPress which can impact your business and overall web presence positively. Interact with your users and soon-to-be customers and grow your project accordingly. With a live chat feature going on on your website, visitors can get in touch with you in real-time, getting answers to any question they might have. With a simple add-on like a live chat, you can increase your sales and boost customer relationships through the roof.

Core features of LiveChat are visitors tracking, live chat triggers, feedback, reports, and multi-channel communication. When you go offline, LiveChat stores users’ messages in a ticket form so they never get lost. Of course, you can modify the default web design of LiveChat and make it congruent with your theme to the very last detail. As a bonus, LiveChat comes in 45 different languages for even quicker implementation.

More info / Purchase

Zopim Live Chat

WordPress › Zopim Live Chat « WordPress Plugins

Customer support has always been about answering people’s questions, and fast. The more attentive we can be to the needs of our customers, the more likely it is that we will land a sale with them. Zopim’s Live Chat solution is a brilliant platform for monitoring the active visitors on your website at any given time, and offering to interact with them through an interactive Live Chat platform.

That’s right. You can open a chat window with anyone who is browsing your blog and ask them a question as to whether you can do anything for them to help them better understand your mission in business. It’s fully responsive, an automatic trigger will open a chat window with every single visitor maximizing your chances of landing leads, and an integrated analytics platform will help you better understand the behavior of your visitors as well as how well the actual live chat widget is performing.

More info / Download

Chat X

Chat X WordPress Chat plugin for Sales Support WordPress CodeCanyon

Chat X is a beautiful, and premium, live chat service platform that offers a beautifully designed live chat widget that will surely spark the interest of your visitors. Visitors to your website can easily open up a chat window to begin a conversation with one of the operators, and if no operator is present at any given time, they can easily leave an email message — one that will reassure that they will shortly get an answer to their burning questions.

More info / Download


WordPress › WP Live Chat Support « WordPress Plugins

WP-LiveChat offers a multitude (plethora) of options for both the free version of the plugin, as well as the paid one. It uses the same organic structure of a typical live chat plugin, with an easy to navigate interface and the kind of features that will make live chatting experience a breeze. Works out of the box with most WordPress plugins (including cache plugins), and you can opt to receive notifications of your desktop when a new live chat window is opened; all missed live chats are recorded in the database. You can either show the live chat box to all visitors, or you can select to display the live chat box only to members — which makes it very appealing to sites that deal with membership type of content. Check out the official WordPress plugin page to learn more about the pro features, of which there are plenty!


supportcandy customer service support plugin for wordpress
SupportCandy is a fantastic and easy to implement customer service support plugin for WordPress. It features a complete helpdesk ticket system that you can add to your website in a breeze. With qucik set up and little to no adjustmens needed, you can offer a ticketing system on your web platform straight away.

When it comes to features of SupportCandy, you can expect loads. First thing’s first, there is no set number of how many tickets and agents you have going on at the same time. To not complicate it too much, that would be unlimited. Yes, although free, SupportCandy still allows as many tickets as you can possibly handle and then some. As for the agents, you can easily distribute the work to numerous team members.

Moreover, SupportCandy is GDPR compliant, supports guest tickets (no need to create a user account) and allows private notes for agents. The layout is mobile-ready, fast performing and easy to navigate.


onwebchat customer service support plugin for wordpress
Whether you run an online store, own an application, a service-based business, a web hosting company, you name it, it is important that all your visitors and users are fully satisfied and fulfilled. Especially if they landed on your website for the first time, you need to offer them all and everything to get them on board. One cool feature that you should try out is adding live chat support. With onWebChat plugin, you can make it happen in just a minute.

It is super simple to integrate onWebChat and have it live on your page. They can now chat with your customer support team real-time and get all the answers they were looking for. Of course, you can entirely customize the look of onWebChat and make it follow your branding regulations precisely. onWebChat supports emoticons, allows you to block guests, comes with live chat triggers and a horde other features.


wp chatbot customer service support plugin for wordpress
You can now benefit from adding Facebook Messanger to your website with WP-Chatbot plugin. If you truly want to keep things simple, yet super powerful, introducing Facebook Messanger to your page can be highly rewarding. You can now chat with your customer lives, but you can also utilize a convenient chatbot and let it do the majority of work for you. With Facebook Messanger integrated into your web platform, users do not need to create a new account to get in touch with you. Since most of them are using Facebook anyone, WP-Chatbot comes super handy.

With WP-Chatbot, you can set greeting message, enable or disable Facebook analytics and even hide messenger on particular posts and pages. Additionally, you can also use WP-Chatbot only on smartphones or simply leave it live across all devices and platforms. WP-Chatbot is also perfectly in tune with WooCommerce and comes with a shortcode as well.

Live Chat by Provide Support

WordPress › Provide Support Live Chat « WordPress Plugins

Take your time to explore this very classical free live chatting platform that takes only a few moments to install and configure. You can position the live chat button bubble anywhere you like, ensuring that you feel good about its placement and interaction with the kind of WordPress theme you are using.

Click to Chat

click to chat customer service support plugin for wordpress
Whether you offer services, products, applications, you name it, customer support is crucial for the success of your business. Thanks to the WordPress plugins that we have here for you, you can take your customer service support to a whole different degree.

One of the best ways of helping existing and potential customers is by adding a chat to your website. By offering a live chat, folks can get in touch with you, getting answers to any question they might have on the fly. No need to wait for an email response, with your live agent, he or she will guide the user accordingly.

Click to Chat is quick and straightforward to implement alternative that comes with impressive features and functions. It even comes with eight different styles and an option to add your own image or GIF. Of course, you can customize the design, so it matches your branding precisely.

More info / Download

Formilla Live Chat

formilla customer service support plugin for wordpress
Whether a user is considering your products or services or already an existing user, a live chat offers them to gain instant information about whatever they have to ask. With Formilla Live Chat, you can now add this layer of greatness to your website that will raise your potential sky-high. All you need to do is to install and activate this WordPress customer service support plugin and you are pretty much ready to roll. Of course, Formilla Live Chat is also fully compatible with WooCommerce.

What’s more, Formilla Live Chat works on all devices smoothly, offers real-time monitoring and allows you to translate it to any language you want. Some other specialties include smart messaging for automatic messages, canned aka saved replies, file sharing and desktop notifications. And if you would like to style the chat design, you can do that, too.

More info / Download

AH Tickets

AH Tickets Help And Support System PHP Scripts CodeCanyon

The Bootstrap based AH Tickets support system plugin is the perfect solution for anyone who is looking for a simple ticketing system that looks sleek and modern, and doesn’t overwhelm with features or functionality. The creators developed this with very basic functionality. They added email notifications to this theme so you can updated from the latest opening of tickets. This also is a premium plugin, but guarantees support from the developer in case you need ideas and support with maximizing the potential of the ticketing system.


WordPress › Zendesk for WordPress « WordPress Plugins

Zendesk is a modern support platform that offers some truly unique features. As an example, you can easily turn your existing WordPress blog comments into individual and unique support tickets. If there are questions and feedback, you can click next to commenters name and open up a new support conversation. You can do this instead of doing an open-on conversation with the commenter. The developers included a dynamic help widget that you can add to any of your sites pages. This will allow your visitors to remain updated about your latest support articles and product information. The widget also offers a simple feedback tab that will allow your visitors to reach out to you directly.

JS Support

WordPress › JS Support Ticket « WordPress Plugins

JS Support is a beautifully built Bootstrap based support platform for WordPress bloggers. The developers added features that can enable visitors to create new support tickets from within the front-end. They also added a dynamic support icon that you can place anywhere and ability to attach files with each ticket. You can use the department management system that allows different departments to answer different types of tickets. Moreover, you can enjoy its simple and effective ticket notifications through email and an HTML editor, mobile-optimized design. The administration of the site is in full charge of how the platform works. Furthermore, translation files make it easy to translate.

WP Support

WordPress › WP Support Ticket « WordPress Plugins

WP Support lets you have your own support ticket system on your WordPress website without the nuisances and completely free. The creators made this theme easy to use and flexible. Moreover, this theme does the job.

Help Scout Desk

Help Scout Desk WordPress and Help Scout Plugin

Help Scout is an invisible, email-based help desk for companies who value their customers. A great customer experience thrives on effortless communication, and Help Scout facilitates this by focusing on creating conversations. One key feature of Help Scout is that from a customer standpoint, communication is personal. From the support side, you can manage multiple inboxes and brands. You can also track and organize your customer’s conversations, add notes, collaborate with team members, and a lot more. Take advantage of this plugin to add all the magnificent and useful Help Scout features to your WordPress blog!

Disclosure: This page contains external affiliate links that may result in us receiving a commission if you choose to purchase mentioned product. The opinions on this page are our own and we don't receive additional bonus for positive reviews.

Alex Ivanovs

Alex is a freelance writer with more than 10 years of experience in design, development, and small business. His work has been featured in publications like Entrepreneur, Huffington Post, TheNextWeb, and others. You can find his personal writing at The Divine Indigo.

This Post Has 10,676 Comments

  1. Bilqees Kenchi says:

    I need chat plugin for my website like facebook. Presently I’m using wordpress common plugin for chat services. Kindly if you know any best plugin for chat with user name and password option please share here. Thanks

    1. Nice writeup . I am using wp-chat for my Live Chat ( with username and password ) Support, and Sales. It is multilingual,has a colorful interface and offline notification. Also it is FREE and easy to use.It is the best WordPress chat plugin so far.

    2. I want to advise you I use it for my business already for 3 months and it has helped me to track traffic sources of users that have become leads

    3. Do you need chat plugin for the community?

  2. Hi,

    We have been using Wise Chat for some time and it is a very impressive solution! Check it:

    There is no need to pay for a server, it has no limits to the number of chat rooms and users, it filters bad words, support images and files posting, moderation, private messages, WordPress multisite and much more!

    It boosted user engagement on our website!


  3. I am glad you have decided to share this 15 best live chat plugin. But I am using WPMU dev WordPress Chat and this is a very nice WordPress and BuddyPress chat plugin.

  4. Ravi Chahar says:

    Hey Alex,

    From the last couple of days, I have been searching for the right plugin to add the chat option. The list seems great.

    The best thing is to provide the best customer support service to your customers. People come back only if you make them happy.

    Sola Support seems pretty good.
    I would definitely try them.

    Thanks for sharing with us.

  5. I am using WP live chat support system for my website, and it is working good. Support system for every website is very much needed because when users have a question in their minds, then they can easily contact us in a LIVE manner. However, we have a mail system, but nowadays that is not more appropriate to get/provide good and quality feedbacks. Nice information shared.

  6. kulichang says:

    nice article i just just want to add up to the plugins mention, i have been using “online chat live support” and it has been helpful communicating with my customers, it has great features such as Mobile App to make it easy, Chat Badge image, to customize the Chat look with own badge image and lot more..

  7. Alexandre Caporal says:

    Hey Alex, very nice plugin selection.
    Today, a chat plugin is essencial for business website right?

    I don’t know where you are, but in Brazil, WhatsApp is the most common app for communication and until now, there were nothing very effect for wordpress.
    So, i made a new plugin to add a floating button in every page. When users click this, WhatsApp automatically opens with your contact number and a previous message (even if they don’t have you number).
    It’s very simple, fast and effective.

    If you could test and give me your feedback. I’ll be glad.

    You can download directly from WordPress repository searching for WhatsApp Chat wp or just follow this link

  8. Ujjawal Shirkot says:

    Hi Alex
    This is indeed a great list of customer support plugins.It contains a lot of options for people looking for a suitable support solution for their businesses.

    I actually downloaded and tried many of them after reading your article. So, thanks for that. 🙂
    Keep up the good work!

    While using some of these plugins, I really found one thing common that these plugins don’t allow email piping in their free version. And email is the most common means of communication, for support purpose.
    What I found surprising is that they are not providing a basic feature in their basic versions.

    Thanks in advance.

  9. Hi! Thanks for the post. Also try Deskun live chat, it’s customizable and there are lots of handy options.

  10. Do you know of any sales chat apps that do any of the following:
    – customer can schedule an appointment to talk to a sales rep (or get in a callback queue)
    – sales rep can give price quotes that are saved for user (in their account/profile)

    I guess I’m kind of looking for a client portal.

  11. Your list is great but it is definitely missing this one :

    Have been using WATS for 8 years and would never switch to one of the plugins you have mentioned. WATS is so stable and feature rich, probably because it is the oldest customer support plugin for WP…

Leave a Reply

Your email address will not be published. Required fields are marked *

Back To Top

If you wish to withdraw your consent and stop hearing from us, simply click the unsubscribe link at the bottom of every email we send or contact us at [email protected] We value and respect your personal data and privacy. To view our privacy policy, please visit our website. By submitting this form, you agree that we may process your information in accordance with these terms.