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Top 15 Free Customer Service & Support & Chat Plugins For WordPress 2018

Top 15 Free Customer Service & Support & Chat Plugins for WordPress 2018

It’s no secret that customer service is a big part of a successful business. Treating customers without care is going to reflect back the same kind of energy, the customers will simply not care and leave your business to go elsewhere, and this has always been the case whether we are talking about physical or online businesses. In an age where millions of people are getting connected to the web on daily basis, it’s important as ever to provide the kind of customer service that will not only inspire your customers, but will have them tell all about your business, products and services to the people most close to them.

Big businesses rely heavily on hiring support and customer service teams that have been specifically trained to provide a seamless support service. The web is full of stories of how different companies have treated their customers in unique ways, the kind of stories that attract more customers, and more exposure, and it’s good to be smart about creative customer service, because you never know when you are going to inspire someone to share their experience with your business with the rest of the world.

As for WordPress users, there are plenty of options to serve your customers better, whether it’s easy to use free live chat solutions that will let you open up a chatting window with your visitors, or a fully integrated support management platform that will let your site visitors and members open up support tickets at any given time, you don’t have to make customer service difficult on your WordPress site and we are about to depict more than a dozen of the most favorite customer service and customer support plugins that you can download for WordPress.

 

Zopim Live Chat

WordPress › Zopim Live Chat « WordPress Plugins

Customer support has always been about answering people’s questions, and fast. The more attentive we can be to the needs of our customers, the more likely it is that we will land a sale with them. Zopim’s Live Chat solution is a brilliant platform for monitoring the active visitors on your website at any given time, and offering to interact with them through an interactive Live Chat platform.

That’s right. You can open a chat window with anyone who is browsing your blog and ask them a question as to whether you can do anything for them to help them better understand your mission in business. It’s fully responsive, an automatic trigger will open a chat window with every single visitor maximizing your chances of landing leads, and an integrated analytics platform will help you better understand the behavior of your visitors as well as how well the actual live chat widget is performing.

Chat X

Chat X WordPress Chat plugin for Sales Support WordPress CodeCanyon

Chat X is a beautiful, and premium, live chat service platform that offers a beautifully designed live chat widget that will surely spark the interest of your visitors. Visitors to your website can easily open up a chat window to begin a conversation with one of the operators, and if no operator is present at any given time, they can easily leave an email message — one that will reassure that they will shortly get an answer to their burning questions.

WP-LiveChat

WordPress › WP Live Chat Support « WordPress Plugins

WP-LiveChat offers a multitude (plethora) of options for both the free version of the plugin, as well as the paid one. It uses the same organic structure of a typical live chat plugin, with an easy to navigate interface and the kind of features that will make live chatting experience a breeze. Works out of the box with most WordPress plugins (including cache plugins), and you can opt to receive notifications of your desktop when a new live chat window is opened; all missed live chats are recorded in the database. You can either show the live chat box to all visitors, or you can select to display the live chat box only to members — which makes it very appealing to sites that deal with membership type of content. Check out the official WordPress plugin page to learn more about the pro features, of which there are plenty!

Casengo Live Chat

WordPress › Casengo Live Chat Support « WordPress Plugins

The Live Chat customer support market is definitely not a small one, only a fraction of the biggest customer service sites in the world have published a WordPress plugin, but even then, the competition levels are high and in order to stand out — the plugin needs to be exceptional and provide unique features; much of what we have seen in our list already. Casengo has been able to stand out from the rest of the crowd with features like WhatsApp integration, meaning that you can stay in touch with your customers anywhere they go. The full mobile optimization means that Casengo will work seamlessly across all modern mobile devices.

Amongst other popular features you will find things like Twitter and Facebook integration, an option for macro answers to speed up the customer support response times, an in-built FAQ knowledge base that will help to answer questions more quickly, analytics platform to help you understand the best performance times, and customer overview to understand their past issues; amongst dozens of other great features that will make live chatting dynamic, interactive and fun!

Live Chat by Provide Support

WordPress › Provide Support Live Chat « WordPress Plugins

Take your time to explore this very classical free live chatting platform that takes only a few moments to install and configure. You can position the live chat button bubble anywhere you like, ensuring that you feel good about its placement and interaction with the kind of WordPress theme you are using.

 

FAST WordPress Support Ticket Plugin

FAST is the best WordPress support ticket plugin available. You can now have a professional looking support ticket system on your WordPress site that is easy for your customers to use. It’s so fast, it’s like chatting to your customers! FAST will add to your WordPress site a complete support system. You don’t need extensions or add ons to use this theme to the fullest. We even use FAST ourselves to provide support tickets for our 20,000+ customers on themeforest. Because we use FAST for our own support tickets, we know that keeping customers waiting makes them unhappy. That is why FAST will give you & your team up to the minute updates using email and slack notifications. Try out our demo here

AH Tickets

AH Tickets Help And Support System PHP Scripts CodeCanyon

The Bootstrap based AH Tickets support system plugin is the perfect solution for anyone who is looking for a simple ticketing system that looks sleek and modern, and doesn’t overwhelm with features or functionality. The creators developed this with very basic functionality. They added email notifications to this theme so you can updated from the latest opening of tickets. This also is a premium plugin, but guarantees support from the developer in case you need ideas and support with maximizing the potential of the ticketing system.

Support Ticket System

WordPress › Support Ticket System « WordPress Plugins

This free support ticket system has been built with full front-end features in mind. This means that the user will never need to leave a particular page in order to receive answers to questions. Email notifications will guarantee that you never lose of a support ticket. The developers also added an ability to add custom notes to each ticket. This will make it easier for other support workers to better understand what the cause of the problem is. They will also learn how to best solve this types of problem.

Zendesk

WordPress › Zendesk for WordPress « WordPress Plugins

Zendesk is a modern support platform that offers some truly unique features. As an example, you can easily turn your existing WordPress blog comments into individual and unique support tickets. If there are questions and feedback, you can click next to commenters name and open up a new support conversation. You can do this instead of doing an open-on conversation with the commenter. The developers included a dynamic help widget that you can add to any of your sites pages. This will allow your visitors to remain updated about your latest support articles and product information. The widget also offers a simple feedback tab that will allow your visitors to reach out to you directly.

Awesome Support

WordPress › Awesome Support WordPress Support Plugin « WordPress Plugins

Indie developers, freelancers, bloggers and writers will all benefit greatly from this simple support plugin. The developers created the idea that it should natively work with all WordPress themes and plugins. While big businesses will benefit from an extensive list of features, those with much smaller client bases will be able to enjoy a simple support ticket system that’s minimal and effective.

JS Support

WordPress › JS Support Ticket « WordPress Plugins

JS Support is a beautifully built Bootstrap based support platform for WordPress bloggers. The developers added features that can enable visitors to create new support tickets from within the front-end. They also added a dynamic support icon that you can place anywhere and ability to attach files with each ticket. You can use the department management system that allows different departments to answer different types of tickets. Moreover, you can enjoy its simple and effective ticket notifications through email and an HTML editor, mobile-optimized design. The administration of the site is in full-charge of how the platform works. Furthermore, translation files make it easy to translate.

Sola Support

WordPress › Sola Support Tickets « WordPress Plugins

Sola integrates a simple to use customer support management platform for opening and dealing with support tickets. The interface is much like the Posts interface in WordPress, meaning that you are in familiar environment at all times. Additional features include the ability to keep notes about each ticket, making it easier to track progress.

WP Support

WordPress › WP Support Ticket « WordPress Plugins

WP Support lets you have your own support ticket system on your WordPress website without the nuisances and completely free. The creators made this theme easy to use and flexible. Moreover, this theme does the job.

Help Scout Desk

Help Scout Desk WordPress and Help Scout Plugin

Help Scout is an invisible, email-based help desk for companies who value their customers. A great customer experience thrives on effortless communication, and Help Scout facilitates this by focusing on creating conversations. One key feature of Help Scout is that from a customer standpoint, communication is personal. From the support side, you can manage multiple inboxes and brands. You can also track and organize your customer’s conversations, add notes, collaborate with team members, and a lot more. Take advantage of this plugin to add all the magnificent and useful Help Scout features to your WordPress blog!

Alex Ivanovs

Alex is a freelance writer with more than 10 years of experience in design, development, and small business. His work has been featured in publications like Entrepreneur, Huffington Post, TheNextWeb, and others.

This Post Has 15 Comments
  1. I need chat plugin for my website like facebook. Presently I’m using wordpress common plugin for chat services. Kindly if you know any best plugin for chat with user name and password option please share here. Thanks

    1. Nice writeup . I am using wp-chat for my Live Chat ( with username and password ) Support, and Sales. It is multilingual,has a colorful interface and offline notification. Also it is FREE and easy to use.It is the best WordPress chat plugin so far.

    2. I want to advise you chat4.website I use it for my business already for 3 months and it has helped me to track traffic sources of users that have become leads

  2. Hi,

    We have been using Wise Chat for some time and it is a very impressive solution! Check it:

    http://kaine.pl/projects/wp-plugins/wise-chat-pro/

    There is no need to pay for a server, it has no limits to the number of chat rooms and users, it filters bad words, support images and files posting, moderation, private messages, WordPress multisite and much more!

    It boosted user engagement on our website!

    Cheers
    Robert

  3. I am glad you have decided to share this 15 best live chat plugin. But I am using WPMU dev WordPress Chat and this is a very nice WordPress and BuddyPress chat plugin.

  4. Hey Alex,

    From the last couple of days, I have been searching for the right plugin to add the chat option. The list seems great.

    The best thing is to provide the best customer support service to your customers. People come back only if you make them happy.

    Sola Support seems pretty good.
    I would definitely try them.

    Thanks for sharing with us.
    ~Ravi

  5. I am using WP live chat support system for my website, and it is working good. Support system for every website is very much needed because when users have a question in their minds, then they can easily contact us in a LIVE manner. However, we have a mail system, but nowadays that is not more appropriate to get/provide good and quality feedbacks. Nice information shared.

  6. nice article i just just want to add up to the plugins mention, i have been using “online chat live support” and it has been helpful communicating with my customers, it has great features such as Mobile App to make it easy, Chat Badge image, to customize the Chat look with own badge image and lot more.. https://wordpress.org/plugins/chats/

  7. Hey Alex, very nice plugin selection.
    Today, a chat plugin is essencial for business website right?

    I don’t know where you are, but in Brazil, WhatsApp is the most common app for communication and until now, there were nothing very effect for wordpress.
    So, i made a new plugin to add a floating button in every page. When users click this, WhatsApp automatically opens with your contact number and a previous message (even if they don’t have you number).
    It’s very simple, fast and effective.

    If you could test and give me your feedback. I’ll be glad.

    You can download directly from WordPress repository searching for WhatsApp Chat wp or just follow this link
    https://wordpress.org/plugins/wp-whatsapp-chat/

  8. Hi Alex
    This is indeed a great list of customer support plugins.It contains a lot of options for people looking for a suitable support solution for their businesses.

    I actually downloaded and tried many of them after reading your article. So, thanks for that. 🙂
    Keep up the good work!

    While using some of these plugins, I really found one thing common that these plugins don’t allow email piping in their free version. And email is the most common means of communication, for support purpose.
    What I found surprising is that they are not providing a basic feature in their basic versions.

    Thanks in advance.

  9. Do you know of any sales chat apps that do any of the following:
    – customer can schedule an appointment to talk to a sales rep (or get in a callback queue)
    – sales rep can give price quotes that are saved for user (in their account/profile)

    I guess I’m kind of looking for a client portal.

  10. Your list is great but it is definitely missing this one :
    https://wordpress.org/plugins/wats/

    Have been using WATS for 8 years and would never switch to one of the plugins you have mentioned. WATS is so stable and feature rich, probably because it is the oldest customer support plugin for WP…

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