10 Best Live Chat Plugins For WordPress 2024

Best live chat for: Beginners and experts in business, eCommerce, software, IT, education and finance. (But easily handles any niche.)

LiveChat is your best bet for a messaging function with lead capture and sale options.

What we like about LiveChat is that it connects with so many services, like email, Messenger, WhatsApp, SMS, etc.

Another excellent goodie is the ability to show the product and buy button directly in the live chat. A potential customer can make the purchase right there!

LiveChat is also a master at combining AI, chatbots and real agents. Routing chats to the particular agent is also effortless after setting triggers.

Example: If someone has a pricing question, they can be directed to the sales team and if about support, then to the support team.

Moreover, LiveChat takes things to the next level by integrating with 200+ tools, which you can find in its app marketplace. Which, by the way, you can explore beforehand.

Another thing worth mentioning is the quick chat widget customization that anyone can use. It even supports 45+ languages!

Plus, LiveChat’s reports and analytics come extremely helpful when you’d like to review chats, gain customer reports and get ticket insights. (But there’re many more stats that’ll benefit you.)

Solve immediate problems and scale conversions with LiveChat.

Features:

• File sharing
• Notifications
• Routing rules
• Agent profiles
• Chat reports
• Encryption
• Credit card masking

Pros:

• Great front- & back-end
• Endless features
• Desktop & mobile apps
• Selling function
• Smart AI
• Handy knowledgebase

Cons:

• Gets pricey for multiple agents

Pricing:

(All prices are per agent, except for the Enterprise plan.)

• Starter ($16/mo): For smaller offices (or sole proprietor).
• Team ($33/mo): For a full-time support team.
• Business ($50/mo): For a customer service department.
• Enterprise (Custom pricing): For fortune 500 companies.

Note: Prices are for annual billing (discount).

Best live chat for: Complete online business marketing strategy with the addition of a live chat. It’s also for more advanced users because you must copy and paste the chat’s code snippet to your site’s header.

If you’re looking for more than just a live chat plugin (read marketing system), then we can’t recommend Sendinblue more.

Every website owner will profit from a fantastic pack of goodies.

While endless options are available, we’ll still focus on the chat solution.

Sendinblue treats you to an almost instant installation process. And it’ll be quick even if you plan to modify it and configure its functions (which we highly recommend you do and not use its default settings – because it won’t look as good.)

You can customize colors, add a business name and logo, and simply personalize the overall experience. Users love that!

One of our favorite Sendinblue features is that the agent can see on which page the user is directly in the chat. This saves you from asking questions about what their query refers to.

And it’s very easy to assign tasks to different chat agents so that the user receives proper treatment.

Lastly, you can test Sendinblue’s perks for free and go from there.

One cool thing about Sendinblue is that if you collect a user email, you can then apply it to its email marketing and take things to the next level.

Features:

• Chatbox customization
• Agent organization

Pros:

• Installation takes seconds
• Many features for business growth

Cons:

• No chatbot

Pricing:

• Free: 1 chat user, 300 daily emails & unlimited contacts.
• Lite ($19/mo): 1 chat user, no daily sending limit, A/B testing.
• Premium ($49/mo): 1 chat user, landing pages & marketing automation.
• Enterprise (Custom pricing): 1 chat user, reporting, multi-user access & Facebook ads.

Best live chat for: Serious business owners who need complete CRM to take their online or offline business to the next level. We wouldn’t recommend it for beginners, although learning how to use it is very simple.

Like Sendinblue, Hubspot is more than just a live chat solution. It’s a complete CRM with the integration of the live chat software.

You will have a blast using it and enjoy helping your website visitors. This, of course, means a lot higher chance of turning them into leads, new sales and overall better website performance.

Heaps of features ensure your visitors reach you when they need support. You can also set routing rules that connect the user with the right agent, whether it’s sales, service or any other department.

Hubspot’s chatbot function is also very rewarding because it saves agents a ton of time. Set as many personalized conversations and responses as possible, making it easier for both parties.

Note: Hubspot saves all messages automatically (in its conversation inbox), so you can check them anytime. Every agent can respond straight from this inbox, even regarding follow-ups.

Very convenient.

And if your business (or agents) don’t operate 24/7, configure working hours so users know when you’re live. But you can still set email capture when offline for later interaction.

Features:

• Chatbot
• Chat availability
• Appearance customization
• Chatbot builder
• Welcome messages
• Email capture

Pros:

• Doesn’t require 3rd-party apps
• Integrates seamlessly with Hubspot CRM

Cons:

• Expensive plans

Pricing:

• Free: Live chat (w/ Hubspot branding), basic bots, email scheduling, shared inbox, up to 25 pages, etc.
• Starter ($25/mo): All free tools, live chat (w/o Hubspot branding), 1-on-1 tech support, reporting dashboard, up to 50 pages, etc.
• Professional ($400/mo): All free tools, live chat (w/o Hubspot branding), 10,000 pages, etc.
• Enterprise ($1,200/mo): All free tools, live chat (w/o Hubspot branding), 10,000 pages, advanced functions, etc.

Best live chat for: Small, mid and large businesses. And because the learning curve is none, users don’t need experience. Perfect newbie-friendly website chat.

When you take your business and online presence seriously, you need Userlike. As simple as that.

Its instant chat tool creates a pleasant experience that lets everyone feel at home. This goes for both the visitors and the agent, BTW.

Everyone wants a comfortable buying experience, and you can provide it with Userlike.

A potential customer can reach out anytime and start the conversation with a personalized chatbot before redirecting them to the actual human. The flow runs smoothly with a modern and branded chat box.

Remember, you can also set groups, so a user can select who to talk to.

User and agent profiles are simple and detailed for a more private experience. (And Userlike also shows which pages the user visited – yup, the agent gets a lot of info!)

You can connect Userlike with multiple channels, like WhatsApp, Facebook and Telegram (even SMS), to name a few.

We liked when experiencing Userlike first-hand is the easy transition from chat to video calls.

Yes, that’s also possible!

Userlike’s dashboard also feels like you’ve used it before – minimalist but with all the functions just a click away. (0 learning curve necessary.)

Live messaging, chatbots, video calls, add-ons, big business features – Userlike is next level.

Features:

• Modern design
• Video calls
• Visited pages
• User & agent profiles
• Conversation data
• File uploads
• Automatic translation (25+ languages)
• Notifications

Pros:

• Easy to use
• Neverending features
• Superb customer service

Cons:

• Somewhat confusing chatbot setup
• Higher price range

Pricing:

• Free: 1 widget, 1 seat.
• Team (90€/mo): 4 widgets, 4 seats, 1 channel.
• Corporate (290€/mo): 10 widgets, 10 seats, 3 channels.
• Business (720€/mo): 20 widgets, 20 seats, 5 channels.

Features:

• Max queue length
• Proactive chat invitation
• Chat button animations
• Multiple chat distributions
• Chat history
• Internal chat (for agents)
• Visitor monitoring/tracking

Pros:

• Fast live chat service
• No chat button limit

Cons:

• Could have more customizations
• Additional fees

Pricing:

• Free: 7-day ticket history, 1 chat button, 1 phone number, 1 email address.
• Ticket + Chat ($29/mo per agent): Unlimited chat buttons, feedback management, real-time visitor monitoring, chat satisfaction survey.
• All-inclusive ($49/mo per agent): Video call, file sharing, chat transcripts, chat welcome message.

Best live chat for: Any team size, whether you’re just starting out or already handling volumes of customers. And no, you don’t need the skills to activate Olark on your website.

When you have a bunch of people talk to you, like, that moment, Olark comes to the rescue.

It’s an all-in-one solution for adding a live chat widget to your website.

People behind Olark thought of one thing when creating the software: How can a business owner benefit from it?

It allows you to listen and learn what your audience needs, and you can also improve your service, software, tool – whatever – with its special customer data tools.

Live chat insights can provide useful information you can apply to your business, making it even better!

And that’s what Olark helps you with.

You can offer a better user experience by creating pre-chat forms, sending triggers in the form of special messages and activating offline messaging (follow-up at any time!).

Olark’s live chat data equips you with transcripts, page views, integrations, email summaries, satisfaction rating filters, etc.

You can activate what you need and pause what you don’t, so Olark works for you like a business partner (on steroids).

We also enjoyed frequent email reports and Google Analytics integration, which keep your live messaging and all the extra data you need for improvement organized and easily accessible.

Features:

• Unlimited chat history
• Editable chatbox look
• Real-time reports
• Targeted chat
• Security & privacy
• Troll block

Pros:

• Handy automation features
• Chat analytics
• Team management
• Integrations

Cons:

• The overall look is a bit boxy
• File sharing
• Only one plan

Pricing:

• Free trial
• $29/mo per seat: You get all features. 35% discount applies when paying for two years.

Best live chat for: Complete customer service solution with a strong emphasis on live chatting to enhance the user experience for more conversions and sales. Better for advanced users (but novices will master it fast, too).

Zendesk is an all-inclusive service software for any size business.

Note: We only recommend Zendesk if you need more solutions than just the chat. But if you do, this software is extraordinary with all the specialties you get for an affordable price.

Creating personalized messages for your audience is easy with Zendesk. You can create as many as possible, keeping your workflow at the highest professional level.

Starting conversations with user-specific messages will keep customers engaged more and satisfied from the beginning.

But take things to the next level when the human agent activates his or her skills, turning the visitor into a customer.

Zendesk helps with brand loyalty and trustworthiness, which are necessary to enjoy steady business growth.

It includes all the necessary goodies for outbound messaging as you’ve never experienced before.

Connect with visitors and customers via SMS and WhatsApp, accept multimedia, get user profiles and never forget about the queries and other user necessities with full chat history.

Treat yourself to Zendesk’s Notification API and all its fantastic perks that you can take to your total advantage for the success you deserve.

Features:

• Personalized messages
• Automatization
• SMS & WhatsApp integration
• Multimedia support

Pros:

• Complete user profile & history
• Reporting triggers
• Excellent customer engagement

Cons:

• Working on multiple chats at the same time can be challenging (sometimes)

Pricing:

• Suite Team (49€/mo per agent): 50 AI answers, standard data storage.
• Suite Growth (79€/mo per agent): 100 AI answers, advanced data storage.
• Suite Professional (99€/mo per agent): 500 AI answers, advanced data storage.

Best live chat for: Beginners and experts, but we recommend using it if you want to add more marketing options to your online business. Purchasing it only for the live chat can be pricey.

Offering 24/7 live chat support doesn’t need to be stressful. You use Formilla and more than half of the work is done.

So. Cool.

But here’s the thing.

Even though Formilla doesn’t offer a live chat-only solution but full marketing automation, messaging is very well executed.

We really loved investigating it in great detail, sending messaging and enjoying amazing reporting and monitoring.

And even though the agent dashboard can feel a bit cluttered, it only takes a little getting-use-to and you’re ready to rock and roll.

You will set live messages like a pro from the get-go, even if you’re dealing with such software for the first time.

Integration with WordPress is also seamless and doesn’t require being a coding expert.

We benefitted from Formilla’s real-time visitor monitoring the most. It creates a nice overview with multiple data and information that’ll assist you in understanding your users’ needs.

And don’t forget to set smart chatbots always to appear live. The power of artificial intelligence can reduce support times by ten folds.

Unique targeting functions create user-exclusive messages that give everyone a sense of friend-to-friend interaction.

Make it more personal and you can enjoy a lot more success. Thanks, Formilla!

Features:

• Multi-channel communication
• Helper Chat Bot
• Country & language targeting
• New & returning visitors
• Notifications & alerts
• Agent profiles

Pros:

• Real-time visitor monitoring & reporting
• Customizable chat

Cons:

• Notification tone could be better
• Additional fees

Pricing:

• Premium ($19.99/mo): 2+ agents, canned messages, 3rd-party integrations.
• Professional ($39.99/mo): 2+ agents, real-time monitoring, multi-website installs.
• Growth ($55.99/mo): 2+ agents, unlimited in-app messages & emails.

Discounts apply if you choose one- or two-year billing.

Best live chat for: Great for small websites to get the first experience with live chat. Users need basic coding skills because you need to copy and paste a line of JavaScript to your website’s HTML.

Tawk is FREE! But this live chat plugin is equally good (if not better) than most premium solutions.

You get every feature you want to put live messaging on your website.

And you’ll do it with style and professionalism even if you’re not a coder or designer.

Experience is unnecessary because of Tawk’s effortless setup. Plus, the comfortability of usage will exceed your expectation because of its fantastic security.

HEY! It only takes sixty seconds to set it up.

There’s absolutely no reason why you’d not want to try it. Quick setup, no payment, what else do you need?

Yes, features!

Begin chatting immediately, track progress, review message history and dive deep into analytics for further improvements.

Real-time monitoring ticked all our needs when getting to know our visitors and existing customers better.

Tawk’s benefits seem neverending. This tool is translated into 45+ languages by default, so localizing live chat is straightforward.

Also, the ability to answer chats on our mobile devices was so rewarding. No user needs to wait because you’re present all the time.

Last but not least, Tawk’s canned messages save time and improve productivity.

We all like free stuff that is as premium as Tawk is!

Features:

• Chat history
• Tracking team progress
• Analytics
• Translated into 45+ languages
• Android & iOS apps
• Canned messages (quick responses)
• Emojis
• Agent alerts
• Encryptions
• Message filtering

Pros:

• Free forever
• 1-minute setup
• Great support

Cons:

• No phone call feature
• Notification sound is not editable

Pricing:

• Free forever