If you are offering a product or service, or you just want to create a helpful resource for your readers, adding a knowledge base to your website has many benefits.
A successfully implemented and managed knowledge base can not only reduce your support costs, but also empower your customers and clients to help themselves. By creating an active and regularly updated online knowledge base, you can also give your target audience a reason to keep coming back to your website. This then gives you a way to inform them of your latest products and services.
If the idea of creating an online knowledge base to support your customers and community, while also reducing the time and money you spend on support sounds appealing, then this review and guide to using the Heroic Knowledge Base plugin is essential reading.
Heroic Knowledge Base Plugin: Features
The Heroic Knowledge Base plugin has been built to work alongside any WordPress theme. This is great as it gives you the ability to either build a dedicated knowledge base website, or simply add this feature to your existing WordPress website.
Before we look at the key features in detail, some of the highlights of this WordPress knowledge base plugin include: AJAX-powered live search, dedicated post type for storing articles, article taxonomies for organizing your content, related article links, breadcrumb navigation, and article voting.
The plugin also includes a selection of widgets that can be added to your sidebar, as well as the other widgetized areas of your website. Also, if your chosen WordPress theme is mobile-responsive, then all the knowledge base articles will also be easily accessible on a small screen device.
Once the plugin has been activated on your site, it adds a new custom post type to WordPress. This helps keep all your knowledge base content separate from your regular blogs posts and pages. This then makes it easier for you to manage this content, while also making it easier for your visitors to find what they are a looking for.
As well segmenting your content, this support plugin includes a live search feature to help your visitors find what they are looking for, as quickly as possible. Live search means that as soon as a user starts typing in their query, the search area begins to display matching entries from the knowledge base. Not only does this instant feedback save the user time, but it also gives them the ability to refine their query to find the best results.
Search auto-complete is a key feature of the Google search engine, and now it’s something you can use on your website too.
Another optional feature of Heroic Knowledge Base that you may want to use, is the voting system. While most of the core features of this plugin can be enabled or disabled through the settings, the voting feature is available as a separate plugin file – although it is included in the price of the plugin.
After activating the voting add-on, you can then choose whether to allow non-logged in visitors to vote or not. Now the rating buttons will be shown after each article in the knowledge base, complete with current number of votes.
As well as using custom post types to store your knowledge base articles, this plugin also gives you custom taxonomies to organize your knowledge base content. These custom taxonomies work in the same way as regular WordPress categories and tags. However, they are only available to your knowledge base content. This gives you and your visitors another effective way of finding content that is related to the article they are currently reading.
In addition to the article categories, tags, and powerful search tool, the related articles feature is another way that you can make it easier for your visitors to find what they are looking for. At the end of each article, the plugin will determine which other articles are related, and display them as clickable links.
If you’ve enabled this setting, the number of votes an article has received will be displayed, along with the article title.
The Heroic Knowledge Base plugin includes a number of widgets. These widgets can be added to the sidebar, or other widgetized areas of your website. The three widgets cover: displaying knowledge base articles, displaying authors, and categories.
Each of the widgets can be configured to work in the way that you want. Then when they are saved, they give your visitors another way to find more of the articles in your knowledge base.
Heroic Knowledge Base is highly configurable. The plugin settings allow you to disable or enable many of the above features. This gives you lots of flexibility to determine how the knowledge base on your website works.
You can also export and import the plugin settings. As this gives you the ability to quickly deploy your preferred settings, this would come in very handy if you are setting up multiple WordPress websites with a knowledge base. This is in addition to being a quick and easy way to back up your settings.
If you are not entirely familiar with the concept of an online knowledge base, you can check out the demo website that has been built with this plugin.
Heroic Knowledge Base Review: User Experience
Getting started with this Heroic Knowledge Base is very straightforward. Simply upload the plugin file to your website as you would a regular plugin, and then activate it.
After activating the plugin, the Heroic Knowledge Base welcome page is displayed. Through the welcome page, you are offered the option of installing sample data, to populate your website with demo knowledge base content. If you are testing out the plugin on a development installation of WordPress, then this is a good idea, as it will give you a hands on demo of the software to experiment with.
Whether you install the sample data or not, it’s a good idea to take some time to explore the settings for the plugin. As you can see, the user interface for managing the plugin settings is nicely designed.
Through the control panel, you get a good amount of control over how the support section of your website functions. However, the default settings of the plugin should be perfect for almost everyone. This allows you to get started as quickly as possible.
The only setting you might want to change is related to whether you are creating a knowledge base website, or adding the knowledge base features to an existing website. If the support articles are to be the main feature of the website, then you can choose to set the knowledge base as the homepage of your website.
When it comes to managing your knowledge base articles, and adding new content, you can easily do so from the back end of your WordPress website.
As each of the articles are created and stored as WordPress custom post types, they can be edited using the familiar post editor. This also gives you the ability to easily format the article content, add images, and do anything else you can with a regular WordPress blog post.
Depending on how you’ve configured the website, the main area of the knowledge base will either be displayed on the homepage of your website, or on an internal page.
Your visitors can then click through to the individual articles to view them. Depending on how you’ve set up the plugin, related articles are displayed at the end of each post.
That about covers setting up and using the Heroic Knowledge Base plugin. All that’s left to do is add the support articles to your website.
If you want to add a knowledge base to your website, or build an entire knowledge base website, then this premium plugin can be yours for $129.
This price includes one year of product updates and access to user support. After the year is up, the license can be renewed at a discounted rate. The plugin is available with a 60-day money back guarantee, allowing you to try it without any financial risk.
You can view the full pricing details here.
Conclusion and Recommendations
Adding a knowledge base to your website is not just for software or service providers. If you ever receive common questions from your visitors, then using the features of this plugin to publicly answer those queries on your website, gives you the ability to provide a useful resource to future visitors.
Publishing this content online, not only saves you time, but can help better educate your visitors, and hopefully help them make a positive decision regarding what you are offering.
As Heroic Knowledge Base is easy to use – both in terms of administrating and as an end user – it’s a great choice for anyone who wants to add helpful content to their WordPress website.