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10+ Best Knowledge Base, Wiki, FAQ & Support Ticket WordPress Themes And Plugins – 2019

10+ Best Knowledge Base, Wiki, FAQ & Support Ticket WordPress Themes and Plugins – 2019

Businesses and organizations usually set up a knowledge base, wiki, or FAQ site to keep their target audience informed about their product, company or industry. This type of website allows website owners to make commonly asked questions accessible. Nonetheless, knowledge base, wiki, or FAQ type of website often have distinct needs compared to other kinds of website considering that it provides a unique function for website visitors. If you want to build a useful knowledge base, wiki, or FAQ site for your business or just want to design a website that allows users to ask and answer questions, then you have to mull over on this collection of knowledge base, wiki, and FAQ WordPress themes. These themes certainly offer lots of amazing features for creating knowledge base, wiki, and FAQ websites.

Uncode

Uncode is a wonderfully reliable and extremely polished, professional and competent, intuitive and highly responsive WordPress creative multiuse website theme. This theme has been developed as a solution to a myriad different website design and construction usage cases and needs profiles, covering a broad set of industries and applications, with a penchant for tasks and deployments that require a decisively creative implementation and significative visual freedom without compromising the functionality and resourcefulness of the overall end user experience. That makes Uncode a fantastic solution for knowledge base website webmasters and developers that need a sleek and highly customizable theme to make their own for their knowledge base website projects.

Thoroughly compatible out of the box with all the major knowledge base management plugins in the market, Uncode comes attractively predesigned with dozens of impressive demo websites and many more template pages for specific and generalized purposes, quickly adaptable to your branding and graphical requirements vía the Visual Composer, Revolution Slider and Isotope Grid plugins, among several others. With WooCommerce integration from the get go, marketing your knowledge base related services and packages is now easier than ever before. Uncode takes the website building experience and streamlines it to downright pleasure! Try Uncode today!

More info / Download Demo

Manual

manual-creative-knowledge-base-theme

If your goal is to construct a top-quality support or wiki page, Manual is an ideal choice. It has incorporated a large number of niche-specific features, each promising to enhance the quality of your page. Wiki or support pages are effective, when they can reach a large audience. Manual can be translated into multiple languages, due to the inclusion of .mo and .po files. Informative and interesting forums can be constructed, as this product is BBPress-compatible. There are different header layout versions, and also two layouts for your page footer. The site owner may grant visitors the ability to rate posts or articles, with a like or dislike. Of course, readers can easily share your content on social media networks.

Unlike other multipurpose themes, Manual focuses on one job. This high degree of specialization assures users that their sites will live up to the highest of standards. In addition, a good wiki page can actually reduce the workload of your customer support team. Clients will find it easier to navigate issues if they have access to a source of valid information, thus reducing the number of support tickets. The layout of this template is completely responsive, capable of showcasing content on desktop PCs, laptops, and mobile devices.

More info / Download Demo

Knowledge Base – A WordPress Wiki Theme

knowledge base amazing tech suppport theme

This wiki type knowledge base WordPress theme is an excellent solution for providing support to your customers. Knowledge Base Wiki type theme allows you to add your own support forums because it is powered by bbPress forums plugin. Moreover, this theme is built with Bootstrap frontend framework and fits impeccably on big screens as well as on small screen of different mobile devices. It has a fantastic AJAX based live search that helps you attend to your consumer’s inquiries. This theme has a tidy code and built with SEO in mind. Indeed, this theme is designed to create an advanced knowledge base website for your target consumers. This is also the most popular knowledge base style theme and is used by hundreds of websites.

More info / Download Demo

InfoCenter

InfoCenter is a WordPress theme of a knowledge base solution center inclination. It bases its design in providing the tools required for all curious or professionals. It brings together all the support tactics usually found on other themes into one big space to ponder. InfoCenter uses FAQ sections, forums, and login accounts. You will also find an integrated community that can help each other along the way. Get chats, rankings to vote for best answers and Help Desk. InfoCenter is modern, sober and technological in concept. It provides more than 10 customized widgets including top authors, popular questions and sign up.

You will get a very strong panel with lots of useful documentation to get started. SEO optimization, JQuery enhancement and a valid code based on SEO are also found. InfoCenter uses community valorization techniques such as minimum points to participate. It comes with pre-built layouts and a compatible child theme. You will also get a page ready for translation and adaptable to all devices screens. This is a versatile, simple, and quick to set up theme meant for help and integration. Whichever doubts you may have, use their support system! Get people the help they need with InfoCenter!

More info / Download Demo

kBase

kBase is a WordPress theme specialized in helpdesk and support for everyone. It comes with 7 homepages and demos of one-click install. It is the perfect tool for businesses that struggle to help their clients with tech issues. kBase is responsive and customized with many pre-built short codes. You will get a great page builder like Visual Composer and will not need to program at all! kBase provides blogs and portfolio layouts with customizable skin colors too. Boxed and fullwidth modes are both featured. kBase is modern, clean customizable on footers and banners. You will get compatibility for WPML to translate texts and WooCommerce for selling. Use bbPress and BuddyPress integration to create forums and discussion pages.

kBase uses awesome AJAX for search and includes animation features. As expected, their own support service for you to build the page, is amazing. It uses how-to videos and tutorials for all elements. kBase pretends to surpass everyone in custom support service with relatable platforms. It is adaptable to all screens and browsers on the market! This widget ready theme has come to shake everybody’s perspective on what support means. Are you going to miss it? Get kBase now!

More info / Download Demo

TicketLab

TicketLab is a powerful and resourceful responsive WordPress ticketing management website theme. This theme is a masterful platform for elegant and modern handling of ticketing systems. No matter the industry you are providing support with, TicketLab is the solution. Perfect ticket assignment and prioritizing systems make things simple. Pre-built ticket categories keep everything tidy without much effort. Customer support and bug fixing has never been easier or better organized. Tickets and bug reports integrate with GitHub for painless developer collaboration.

TicketLab makes your ticketing workflow fast and fluid like never before. The Envato Market Code Checker provides insights based on your clients’ purchases. TicketLab can also handle feedback on your Knowledge Base articles. Effortless Twitter and Facebook logic makes your website easy-to-use and accessible. Standard registration exists for those who may so choose. Upgrade the way you handle tickets, get TicketLab today!

More info / Download Demo

Knowledge Base Plugin

Heroic Knowledge Base Plugin

heroic - Knowledge Base plugin

Heroic Knowledge Base WordPress plugin is a powerful plugin for knowledge base website. This plugin works with most premium and free WordPress themes and it’s a great options if you don’t want to install a separate WordPress installation just for knowledge base. It comes with a demo content that makes the installation process really smooth and fast. Content organization is very easy with its drag & drop category ordering. It comes with a smart admin panel that lets you easily configure and change the options with just few clicks. It comes with an article feedback system that enable site visitors rate your articles so you can also gauge the impact and efficiency of your content in assisting your customers and finding out which articles needs revisions or improvement.

This plugin allows you to give your readers or customers instant answers with the built-in AJAX live search feature bundled in this plugin. With Heroic Knowledge base plugin, you can provide visitors with downloadable files in your articles. This plugin includes three highly configurable widgets for displaying knowledge base articles, categories and authors. This plugin is created using the latest coding standards, written with theme compatibility and flexibility in mind. This tool also allows you help your customers support themselves by giving them resources to help theme quickly and accurately solve their issues. Heroic plugin is great for those looking to make a knowledge base alongside their existing website without need to switch to a new theme. More detailed review for Heroic knowledge base plugin is available here.

More info / Download Demo

Knowledge Base Themes

Flatbase

flatbase simple knowledge base theme

Flatbase is a well-made and the ultimate solution in creating your own support platform. Thanks to its support for bbPress integration, this is a great WordPress theme to offer exclusive support and an interactive platform for your customers. Its tidy and detail-oriented design provides a wonderful structure to present support articles, informing and teaching users how to master your product. You can also set up an FAQ page in your site to provide information on commonly asked questions about your company or product. It has a built-in Ajax based live search feature, which allows you to give prompt response to your customer’s queries.

You can also create a unique website design for your website because this theme is customizable. In addition, Flatbase looks great on any device because it fully responsive, not to mention that it is also retina ready.  This theme is a fine blend of Knowledge Base, FAQs, Forums and a lot more nice functionalities. With Flatbase WordPress theme, you can now build a support site right away.

More info / Download Demo

KnowAll

knowall-knowledge-base-website-template

KnowAll is a cleverly designed and wholly smart and sleek, fast loading and quite nimble and flexible knowledge base theme. It is also modern and clean, fresh faced and crisp, highly intuitive and user friendly, engaging and enticing, highly readable and visually polished and professional yet warm and accessible, readily responsive WordPress knowledge base website theme. KnowAll is a competent and capable knowledge base website theme that has been packed with all the right elements in order to empower you to effortlessly and quickly set up complex yet intuitively structured knowledge base websites for absolutely any purpose.

Disseminating knowledge to a massive, online based audience has never been easier or faster than now, thanks to KnowAll. With advanced, cutting edge capabilities, including engaging features such as Instant Answers, which pop down to answer your users’ queries directly from the search box as they type, as well as predesigned, fully functional content templates like Article Ordering and Category Ordering options to customize the presentation of your articles, a ton of handy widgets and superbly convenient shortcodes, and the broadest and most insightful, powerful set of analytical tools, charts, features and raw data required to run a successful operation in a meaningful way, KnowAll is the future. Live it today!

More info / Download Demo

Tikidocs

tikidocs knowledge base wiki faq support wordpress theme
If you are starting your own knowledge base, Wiki inspired website, you better check out Tikidocs. It is a dedicated WordPress theme that creates a fantastic atmosphere where people will like to hang out. With a modern web design, Tikidocs sports, you will quickly grab their attention and have them intrigued to learn more about your web platform. Tikidocs has plenty of exclusive sections that will cover all the ideas you have for starting your own thing on the web today. You know what the best part of the whole game is? You will not need to touch a single string of code and still get the opportunity to build the desired website.

Live search, bbPress forum, Revolution Slider and advanced theme panel, these are just some of the assets you get once becoming Tikidocs’ user.

More info / Download Demo

Discy

discy knowledge base wiki faq support wordpress theme
Discy is a spectacular questions and answers WordPress theme that offers you to create a powerful and practical online space where people will find all they need to know. With Discy, you can create a niche or generic Q&A websites or even use it as an extension to your existing and super successful business website. In short, the options you have with Discy are very many so make sure you use it to its full potential.

New and trending questions, polls, users, badges, blog, upvoting answers and view counters, these are just some of the assets of Discy. The theme also fully supports RTL languages, mobile devices, modern web browsers and retina screens. Discy is an all-in-one solution that provides the needed components and elements for a Q&A website which could become the next big thing.

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KnowHow

knowhow fresh knowledge base template

KnowHow is a well-liked WordPress theme for building a knowledge base or wiki-like website because of its responsiveness and other cool features. This theme helps you create an interactive Knowledge Base site with ease. It has all the elements that you will need in providing an online support resource for your users. This theme includes an AJAX-powered live search form to help you provide real-time response to your consumer’s inquiries. It also offers an exceptional support for FAQ pages. This theme includes a built-in color picker, useful shortcodes and other functional features suitable for a WordPress knowledge base/wiki theme. KnowHow is the perfect choice for a professional looking theme for your knowledge base website.

More info / Download Demo

Knowledge Base (KnowledgePress) | Wiki | FAQ WordPress Theme

knowledge base wiki wordpress theme

Knowledge Base is brilliant choice for building Wiki type and informational websites. It has clean design and feature-rich theme that facilitates easy customization. Its excellent features help you create an informational website specifically designed for your target consumers without dealing with technical difficulties. It is fully responsive and integrated with Bootstrap (read more about this framework), HTML5 & CSS3 technologies. Supplementary features include AJAX based live search, ability to attach support forums using bbPress plugin, FAQs template with live search box post type support, etc. This theme emanates a stronger character and style than the KnowHow theme, which makes it very ideal for showcasing the playful and ingenious side of your company.

More info / Download Demo

TechSmart

techsmart wordpress theme
TechSmart is a practical and modern helpdesk and knowledge base WordPress theme. Out of the box, TechSmart delivers quite a bunch of different demo layouts which will save you time and energy. On top of that, with TechSmart, you will never need to start the creation of a web platform from scratch. Not only that, but you will not need to pay a coder to help you make a page either. With TechSmart, you can do it all yourself regardless of the past experience. Even if you have never in your life built a page, you can still get things done with TechSmart. The process is very newbie-friendly if you will.

TechSmart is compatible with Gutenberg, bbPress, WPML and search engines, web browsers and mobile devices. You can choose between seven preset headers, pick from over ten custom-made widgets and create any color scheme you want.

More info / Download Demo

Doxy

doxy wordpress theme
Doxy is a magnificent knowledge base, support forum and online documentation WordPress theme. With the five available home page demos, you will have a breeze crafting the desired page for your services. In addition to that, you can always fine-tune and alter Doxy so it caters to your needs and wants to the very last detail. Bear in mind, with the clean and minimal web design, Doxy has no problem accommodating to different projects out of the box.

Thanks to the integration of the Elementor page builder, making tweaks and editing Doxy’s default settings happens with zero coding. Doxy also includes forum and support ticket form so you do not need to create anything yourself. Other features include print-ready docs, changelog page, online documentation, subscription form and professional support. Start your project on the web like a champ with Doxy.

More info / Download Demo

Tessera

tessera wordpress theme
To create a knowledge base and support forum website, all you need is a simple to use, professional and mobile-ready WordPress theme, Tessera. Once you study the web design further, you will only truly understand the power of this killer tool. In short, Tessera has it all and everything in the kit, ready and set for beginners and advanced users to take to their benefit. From predefined layouts to numerous elements and components, you will not need to seek additional features once you gain access to Tessera.

What’s more, Tessera is put together with the all-around Elementor drag and drop page builder. It offers everyone to get creative even if they lack code and design skills. You do not need any prior experience when working with Tessera anyway. Constructing the complete support center will be a small breeze.

More info / Download Demo

Aigars

Frontend web developer and web designer specialized in free and premium WordPress theme development. After graduating with BBA he self-though frontend web development. Mainly CSS/HTML/JavaScript(React, Vue) and some PHP. Obsessed with application performance, user experience and simplicity.

This Post Has 34 Comments
  1. jeffreycarandang says:

    Nice collection. If anyone is looking for a plugin only knowledge base for wordpress feel free to check KnB – WordPress Knowledge Base / Wiki Shortcode generator plugin on Codecanyon

    1. That’s great, are there good plugin-only help desk solutions that you are aware of?

      1. Marie,

        There is a plugin called “Heroic Knowledge Base Plugin” and we recently wrote a detailed review about it here. It is the best knowledge base plugin available for WordPress and it used as part of some of themes that are listed above.

        Let me know if you have any other question about this plugin for above listed themes.

      2. This is a great collection. Having a great theme for your support center / FAQ site is really important.

        One of the harder things to get right is for it to have a really fast and useful Search box.

        Our service is an free option that’s easier to setup than a WordPress plugin/theme, but still gives you the option to use your own domain name. It does a great job at search, and gives users contact form that automatically suggests the most relevant FAQ as they type their question.

  2. i am right now using flatbase theme, very much impressed!

  3. thx for sharing, i will try some themes.

  4. Masum Rana says:

    Great collection man 🙂

  5. Why not mywiki, that’s free and cool?

    1. We create dedicated theme collections for free and premium themes and we never combine those lists as it always confuses users. Free themes on free theme collections and premium theme collection on premium theme collections. Due to little to no demand for free wiki themes we haven’t yet created a separate list but we might do it eventually.

  6. David Miller says:

    Hi,

    I am creating a bunch of knowledge bases (100 – 250) with a team of writers and editors. I like the cool designs of the WordPress themes especially the DeskPress and Flatbase one. However, my requirement is that I need the review process set up where articles are published only after the review of editors.

    WordPress seems to be restricted in this sense as it lacks a workflow feature for the editing and review of published articles. I was trying out some web-based help authoring tools such as ProProfs Knowledge Base which has this process set up for editors and writers to collaborate and review each other’s work.

    Here again I am not sure if I can actually create as good looking a site as that of a WordPress one with a web-based help authoring tool. Also, in the long run where the knowledge base grows in size, which one lets me do better categorization of the content?

    Please suggest me which one is a better choice?

    1. David,

      Knowledge base with 250 entries is nothing WordPress as it can easily handle millions of entries as long as your hosting provider can handle it.
      Also WordPress does have a good setup for writers to submit their articles as draft for review. You can even set it so that no content can be published without editors review. That’s how we are using WordPress on Colorlib and we don’t use any plugins for this workflow but regular WordPress settings.

      Scaling WordPress is easy and there are many large knowledge base website. For example WooCommerce knowledge base has around 1,800 unique articles and it is based on WordPress and WordPress only.

  7. Very helpful theme collection – thanks! I’m looking for a way to use Discourse instead of BBPress for the commenting and forum features in one of these themes. Any suggestions?

    1. Mer,

      Discourse is a standalone platform and it does not require WordPress. Also these bbPress/WordPress themes won’t add custom styling for Discourse once installed. WordPress and Discourse can work side by side but you will have to apply styling for Discourse on your own and themes won’t do it for you automatically.

  8. “Hi,

    That is a great list! But I don’t see ProProfs Knowledgebase here. I have been using it for a while, does anybody know about it? Is it not famous? I thought it was, as most of the features you mentioned here are provided by them.”

    1. Robin,

      I should have marked your comment as spam because you are crealy affiliated with this organization. Also these are WordPress themes and not knowledge base as service or some sort of tool. Please be careful as you just damaged your company’s reputation and I will never use your product because of this.

  9. Thanks for your info about knowledge base plugins and WordPress themes.

  10. In your review of InstaAnswer, you state that it’s a simplistic design. That is not a good thing. I encourage you to look up the meaning of the word simplistic.

    1. Sunny,

      Thanks for the info! However, all above listed ones are for WordPress and not a basic HTML versions.

  11. Hi,
    I’m looking for a platform that will allow my users (teachers) to upload their lesson plans to the Knowledge base. Is this something that can be done with wp or should I look for a file sharing platform like Drop Box or Google drive?
    Thanks!

    1. Nati,

      WordPress when it comes to dealing with document files such as Excel, Word, PDF and others won’t come close to Dropbox or Google Drive. Yes, you can upload, share and download such files on WordPress but it is a blogging and CMS platform after all while Dropbox is meant specially for file sharing which is what you are after.

  12. Andy Mitchell says:

    Is there anyone who has detailed reviews/comparisons of these plugins? I’ve read the descriptions that all sound like they were written by a marketing department. Most are really poorly written, which makes me think that I should go with the one with the fewest grammatical errors in the description. I don’t know what else to base my decision on, since the write ups don’t provide a technical or practical description of what they do.

    1. Andy,

      They all do the same thing because they are based on WordPress and are meant for WordPress. The only difference is in their design. Look for one that you like the most as they will all get done the exact same thing.

  13. Michael DesRochers says:

    Aigars – Do you know of any KB themes for wordpress.com?

    1. Michael,

      Unfortunately, there are no KB themes available for WordPress.com. KB themes is a tiny niche and combining it with WordPress.com makes so small niche that no developers will never develop one for it.

  14. Hi there, great looking list.

    We are looking for a knowledgebase for internal employee use only. Behind a login or whatever keeps it private.

    Which of these themes has this feature?

    Thanks.

    1. Daniel,

      None of themes has this functionality by default. However, you can use a simple plugin such as Restrict Content Pro or any other to create a site which is for members only.

  15. Hi there,

    Thanks for this nice article and compilation review. I am a single person startup about to start offering a free online service (and maybe in the future offer a paid Pro version). I need to setup a knowledge base and ideally a ticket support system. As for the commercial site I am planning on using WordPress, I would like the KB and basic ticketing system in WordPress. Do you know which solutions would play well?

    I am analyzing the possibility of using FreshDesk.com, they offer a free plan, but I am not convinced on taking my users away from my primary website, and I dont like the idea of paying USD 50 per month on the plans that are having more advanced specs.

    Thanks a lot for your suggestions

    Fernando

    1. Fernando,

      If you are looking for a simple solution and want to keep your existing theme you might want to go with Heroic Knowledge Base Plugin. You can find more information about it here. If you want to change your website design then go with InstaAnswer. This theme is based on the same Heroic plugin.

  16. Justin Praveen says:

    There is latest and more advanced Knowledge base plugin called as Helpie.
    It has front end addition of articles and good options for assigning user roles.

  17. Hi Aigars, i doubt my comment will interest you. I am here to say some downfalls we have faced with using wordpress as knowledge base 🙂

    I work for the product in the integration space, we struggled with a lot of challenges maintaining the documentation for the product. The major gaps I see in today market are Version control, Supporting multiple version of the product, No backup/restore mechanism, No support for multi-author articles, Release notes management, Articles redirection, Analytics (like page views, search queries, engagement etc), Clean category navigation styles, 404 pages, Article internal & external commenting, good search, uncluttered authoring experience, speed of loading (both public facing and internal tooling) etc.

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