- February 22, 2018 at 2:06 pm #148861
When I try and update the footer notes, I am trying to change copyright date to 2018. I get – json_parse_error
when i try to save the changes. can you help please?February 22, 2018 at 2:39 pm #148870
Thank you for question
Can you share a screenshot?
Please deactivate all third party plugins and repeat your action again, let me know if it happens again, come back with url of your websiteFebruary 23, 2018 at 12:40 pm #149015
Hi screen shot attached.
I have tried with the plug ins de activated and i had the same issue.
My website is http://billcorrisphotography.com.gridhosted.co.uk
thanks/Users/billcorris/Desktop/Screen Shot 2018-02-23 at 12.26.10.png
Attachments:February 23, 2018 at 2:11 pm #149037
I hope you are doing well today.
Try using this instead:
Bill Corris . All rights reserved. All images copyright @2018`
I simply removed the title.
SupportFebruary 23, 2018 at 2:24 pm #149038
Hi thanks for that. I have tried that but get the same problem I’m afraid?February 23, 2018 at 2:35 pm #149042
I worked on my local site.
Remove the link and let me know if the error message still appears.
SupportFebruary 23, 2018 at 2:51 pm #149047
I have tried removing the link but it’s still not allowing me to change it. I am working through the customise option, then selecting unite options / footer is this the correct way to do this?February 23, 2018 at 3:07 pm #149053
Using the customize section is the correct way but this error did not appear for me.
Can you please provide login credentials in a private reply?
SupportFebruary 23, 2018 at 3:15 pm #149058This reply has been marked as private.February 23, 2018 at 3:34 pm #149065
I checked the site and noticed that you are using PHP Version 5.3.28. Please contact you hosting provider and have them update your PHP version to 5.4 or 7+. This may be the cause of the issue.
SupportFebruary 25, 2018 at 2:19 pm #149248
Hi I have the PHP updated and I still cannot update the footer notes, I am still getting the same error code. Also I notice I have lost my social media icons and can’t get them back on. Can you help with this also please?February 26, 2018 at 10:39 am #149355
I think i know what is the problem, please deactivate and delete theme and install fresh copy again, if you cant delete the theme use ftp browser or your hosting panel file browser and delete theme, this should helpFebruary 26, 2018 at 10:42 am #149356
I started this process and installation failed, please delete theme folder in the wp-content and install theme again, sorry i stuck in the middle wayFebruary 26, 2018 at 5:01 pm #149459
Hi Noda, that worked thank you very much.
However i still have a problem getting my social media icons / links back on can you help please?February 27, 2018 at 6:58 am #149540
Please check your website again 😉
Please use appearance > menus to manage menus
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