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I have had the hosting look at the issues and try to debug WordPress. They have said the Illdy theme is not compatible with WP version 5.1.1 and this is where the issues are coming from. Is there going to be an update for the theme in the near future, if not I will have to use another theme.
Thank you for your help
I was able to install and activate a new plugin
The hosting site was able to whitelist the entire theme directory and the plugin directory but I was still not able to see anything when I go to customize the theme. The hosting site said maybe there was some script running or a pathway that was getting blocked.
So I went to the start again and disabled all plugins and disabled the security firewall and this time I could not see anything still when I went to customize. Previously that was the only way I could customize, when I disabled the security/firewall.
Looks like we are at the start again with more issues. Can you please look at this again and see how we can resolve this.
So the hosting site whitelisted the theme directory and plugin directory and still I was not able to see anything on the customization page.
So I went back to the first step and deactivated all plugins and disabled the firewall and still was not able to see anything on the customization page, whereas before I was.
Can you take a look at this again and see if you can find where the error is.
Also I have already tested the customization when I disabled the firewall and it worked, so therefore it looks like the firewall is blocking it so I need to give the page authorization to go past the firewall, and to do that I need the url for the page.
Can you not first give me the url for the page that is communicating between your theme and the customization page since that appears to be the problem, that the firewall is blocking it. It is also looking difficult to coordinate as to when to disable everything I would like to try this first.
Ok when would you like to try this
I don’t really want to disable the firewall if I don’t have to, don’t think that will help anything either. The hosting co. said I need to whitelist the url for the page that is communicating with the customization page to my website, assuming that is an Illdy theme url/address. They were not able to find or see the url on their side.
I contacted the host and they said I need the url that the customization is using to communicate with the page. Looks like the page is being blocked by the firewall
Ok update complete, still not able to customize