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Viewing 15 posts - 1 through 15 (of 7,515 total)
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  • in reply to: Widgets not working after update #165208

    Support
    Moderator

    Hi there,
    Thanks for connecting back.
    In this case, I was actually in a position to replicate this issue. Could you kindly use the earlier version of the theme on our download link here (https://colorlib.com/wp/themes/illdy/) and check whether those sections are restored.

    Please let us know if this serves in the meantime.
    Best Regards,
    Support.

    in reply to: Changes in update to 1.2.2 (#site-navigation.fixed) #165206

    Support
    Moderator

    Hi Martin,
    Thanks for the update.
    In the meantime, you can also try out this code under the Appearance>Customize>Additional CSS section and check whether it helps:

    header#masthead {
    position: fixed;
    z-index: 999;
    }

    Best Regards,
    Support.

    in reply to: ALT-Tag Slider #165205

    Support
    Moderator

    Hi there,
    Thanks for reaching out.
    In reference to your request here, as much as I would wish to assist you on this, I’m afraid this would entail a bit of custom work which is beyond the scope of normal theme support. I would suggest on hiring a developer to assist you in accomplishing this (https://colorlib.com/out/envatostudio).

    Please let us know if you have any more questions.
    Best Regards,
    Support.

    in reply to: Widgets not working after update #165203

    Support
    Moderator

    Hi there,
    Thanks for reaching out.
    In reference to the issue here, could you possibly try clearing your website cache and check whether the issue is resolved. If not, please provide us with a link to the site so that we can have an overview of this.

    I look forward to your reply.
    Best Regards,
    Support.

    in reply to: Tyche widjet #165201

    Support
    Moderator

    Hi there,
    Thanks for reaching out.
    Unfortunately, your screenshot is not quite clear. Could you possibly provide us with a screencast of the issue using such a tool (https://www.useloom.com/) so that we are on the same page on this.

    I look forward to your reply.
    Best Regards,
    Support.

    in reply to: Move form label for checkboxes #165200

    Support
    Moderator

    Hi there,
    Thanks for reaching out.
    In reference to your request here, as much as I would wish to assist you on this, I’m afraid this would entail a bit of custom work which is beyond the scope of normal theme support. I would suggest on hiring a developer to assist you in accomplishing this (https://colorlib.com/out/envatostudio).

    Please let us know if you have any more questions.
    Best Regards,
    Support.


    Support
    Moderator

    Hi there,
    Thanks for reaching out.
    In reference to the issue here, could you try increasing your WordPress memory limit to around 512M and check whether the issue is resolved. Here is an article on how to go about this (https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/). You can also consult your host to have this done on your behalf.

    I hope this helps.
    Best Regards,
    Support.


    Support
    Moderator

    Hi there,
    Thanks for keeping in touch.

    In this case, could you try out the following CSS code under the Appearance>Customize>additional CSS section:

    header#masthead {
    position: fixed;
    z-index: 999;
    }
    .page-template-page-templatestemplate-home-php .content-area {
    padding-top: 100px;
    }

    I hope this helps.
    Best Regards,
    Support.

    in reply to: Drop menù and the color of the writing of the menu #165194

    Support
    Moderator

    Hi there,
    Thanks for connecting back.
    As for your question on the Transparency, setting a transparency value will only make the menu items themselves transparent. The background color on the dropdown will however still remain. You may try out this code to have a view of this:

    #header .top-header .header-navigation ul li.menu-item-has-children .sub-menu li a {
    background: rgba(255, 255, 255, 0) !important;
    }

    I would not suggest on setting a full transparency on the dropdown background itself as it will affect the rendering of the links in the dropdown.

    I hope this helps.
    Best Regards,
    Support.

    in reply to: Woocommerce Product Title #165193

    Support
    Moderator

    Hi there,
    Thanks for keeping in touch.

    Could you possibly try out this code:

    @media only screen and (max-width:768px){
    h2.woocommerce-loop-product__title {
    font-family: guess sans light !important;
    }
    }

    I hope this helps.
    Best Regards,
    Support.


    Support
    Moderator

    Hi there,
    Thanks for keeping in touch.
    In this case, could you try deactivating third-party plugins you may have in place and check whether the issue is resolved. Also if you could be having a cache plugin in place, please have it deactivated as well.

    Please keep us posted on the outcome to this.
    Best Regards,
    Support.

    in reply to: Changes in update to 1.2.2 (#site-navigation.fixed) #165168

    Support
    Moderator

    Hi Martin,
    Thanks for writing back.
    In this case, would it be possible for you to create a staging site for one of those sites and on it upload that theme version you are suggesting so that we can check on the discrepancies here. You can use this plugin (https://wordpress.org/plugins/wp-staging/) to have one set up.

    I look forward to your reply.
    Best Regards,
    Support.

    in reply to: Portfolio widget disappeared #165161

    Support
    Moderator

    Hi there,
    I’m glad that you managed to resolve the issue.
    Please feel free to reach out once again in case you encounter any other issues.
    Best Regards,
    Support.

    in reply to: Portfolio and featured images not showing #165158

    Support
    Moderator

    Hi @plngida
    Thanks for keeping in touch.

    In this case, I just checked on your site and was not in a position to replicate the white spacing. Attached is a screenshot from my end. WIthin which O.S and browser version are you encountering the issue?

    I look forward to your reply.
    Best Regards,
    Support.

    in reply to: Shapely Theme header not functioning well #165154

    Support
    Moderator

    Hi there,
    Thanks for writing back.

    In this case, could you kindly provide us with a link to that site so that we can check into this.

    I look forward to your reply.
    Best Regards,
    Support.

Viewing 15 posts - 1 through 15 (of 7,515 total)
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