- March 4, 2018 at 11:16 pm #150519
Im using shapely, I have done so in the past and its great. For some reason, this site design has been more complicated. When I make changes in the customiser and then log out to check how the site is working, the changes don’t always match up. when I go back to dashboard and then back to preview site, things also change.
Everything is saved and as far as I’m aware the same as any other time I have used the theme. Any idea what could be going on?March 5, 2018 at 4:12 am #150554
Hope you are having a good day and thank you for your question 🙂
Can i see the website url?
also, please provide a screenshot of the view when you are logged in
Colorlib Support TeamMarch 5, 2018 at 4:16 am #150556March 5, 2018 at 4:17 am #150557March 5, 2018 at 5:48 am #150573
please send me your access credentials along with your website URL and I will investigate this case. Don’t forget to mark your reply as private!
Colorlib Support TeamMarch 5, 2018 at 5:49 am #150574March 5, 2018 at 2:26 pm #150663
Sorry, i don’t know URL of the websiteMarch 7, 2018 at 2:11 am #150970March 7, 2018 at 6:23 am #151001
Strange, to be honest, I’m out of the idea, this is the first time i see such a problem,
Let’s exclude, plugin, please deactivate all your third-party plugins and try again, you have about 14 plugins activated and chances are big to have plugin conflicts, please disable all of them and then check your problem, if the problem is resolved then you can start activating plugins one by one to discover conflicting plugin,
Let me know results of this actionMarch 7, 2018 at 6:49 am #151002
Ok, i found the issue 🙂
All changes made in the customizer was saved as a draft and it was not published, once i published changes its now available on the website to see 🙂March 7, 2018 at 10:17 am #151045
amazing, thanks for all your extended help, you really did go beyond what you had to. much appreciated.
garyMarch 7, 2018 at 3:11 pm #151162
Thank you and you are welcome 🙂
Is there anything else? 🙂
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