- July 2, 2018 at 3:27 am #171986
Can you tell me where was the header image or how it was added?
please share a screenshot of the section where header image was added and then we can help youJuly 2, 2018 at 4:08 am #172007
`The header image was directly above the main menu. As you can see in the screenshot, the image is still assigned as a header image, however nothing has shown in that space above the menu since updating the theme.
Attachments:July 2, 2018 at 4:29 am #172017
Wilic, yes but we don’t have such option in the theme, it’s not available in our demo, no image is above the main menu…???
btw, your website cant breathe because of so many plugins, I have a hard time to investigate it, definitely you have to exclude some pluginsJuly 2, 2018 at 4:44 am #172019
Agreed on the plugin front, I’ve been meaning to have a cleanout for a long time!
Yes, that’s the issue. Unfortunately I don’t have a screenshot of the page before the header disappeared, but essentially it was banner across the full width of the page. The issue is that the theme thinks the image has been added (via the Header Image section under customize) but then it doesn’t show. Would there be anything preventing the image from showing?July 2, 2018 at 1:53 pm #172074MikeModerator
This could be happening because of some new code that was added or a third party plugin.
Please try disabling any third party plugins that were not bundled with the theme as one of them may be causing a conflict.
SupportJuly 3, 2018 at 12:12 am #172096
I’ve gone through and deactivated every plugin, and the header image still doesn’t show. Not sure what else to do at this point?July 3, 2018 at 3:14 am #172104
Willnic please enable temporary access againJuly 3, 2018 at 8:33 am #172177
Ok I’ve provided temp access for another 24 hours http://www.thriveprimal.com/wp-admin/?wtlwp_token=65d341a2aeff40e73b416c277b33123aAugust 4, 2018 at 5:40 pm #177178MikeModerator
Thanks for writing back.
In this case, could you kindly have the access restored and provide an extended time-frame to it.
I look forward to your reply.
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