- June 14, 2018 at 9:38 am #169019
It’s hard to say whether these issues all point towards the theme itself or something else, but they seem to have all occurred since the last update and perhaps you could shed some light on them:
– sub menu items (second tier) in the main menu aren’t working, and instead the menu button seems to take the user to the homepage (with a # at the end?)
– several plugins no longer work, including Optin Cat and Widget Options.
There simply seems to be something a little off with most things, as if there’s something wrong behind the scenes. Url is thriveprimal.com
Thanks in advance,
WillJune 14, 2018 at 11:26 am #169023
I hope you are doing well today.
1 Were you able to check the links of the dropdown menu? Are the links for each item correct?
2 Are there any new updates for those plugins? Please go to Dashboard > Updates to install the plugin updates.
SupportJune 15, 2018 at 8:09 am #169255
Links in the dropdown (tier 2) work fine, but the primary button (tier 1) doesn’t retain the link for some reason. Have removed and then re-installed the tier 1 link but no change.
All Plugins are updated.
WillJune 18, 2018 at 3:59 am #169656
Sorry for the delays, please check again your problems and get back to me with updated questionsJune 22, 2018 at 12:59 am #170535
I’ve checked again and updated Dazzling to the latest version and still no change:
– button in main menu still doesn’t work (just takes me to the home page plus #), no option for menu sub-items
– certain plugins still don’t work.
All plugins are up to date. The header image/banner has also disappeared since updating the theme.June 22, 2018 at 4:06 am #170546
I just checked and menu is working normally for me, can you tell me how to test your problem? i went ahead and checked several menu elements they perform usually, no lag no bug here
Which plugin? – we cant provide support for third plugins and in this case you have to contact plugin developersJune 22, 2018 at 7:45 am #170623
It’s specifically the “Essential Oils” button on the menu that isn’t working, and nothing I do to it (including replacing all the elements) changes it.
Can you also advise how I can re-establish my header? It disappeared after I updated the theme today.
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