- June 14, 2018 at 9:38 am #169019
It’s hard to say whether these issues all point towards the theme itself or something else, but they seem to have all occurred since the last update and perhaps you could shed some light on them:
– sub menu items (second tier) in the main menu aren’t working, and instead the menu button seems to take the user to the homepage (with a # at the end?)
– several plugins no longer work, including Optin Cat and Widget Options.
There simply seems to be something a little off with most things, as if there’s something wrong behind the scenes. Url is thriveprimal.com
Thanks in advance,
WillJune 14, 2018 at 11:26 am #169023
I hope you are doing well today.
1 Were you able to check the links of the dropdown menu? Are the links for each item correct?
2 Are there any new updates for those plugins? Please go to Dashboard > Updates to install the plugin updates.
SupportJune 15, 2018 at 8:09 am #169255
Links in the dropdown (tier 2) work fine, but the primary button (tier 1) doesn’t retain the link for some reason. Have removed and then re-installed the tier 1 link but no change.
All Plugins are updated.
WillJune 18, 2018 at 3:59 am #169656
Sorry for the delays, please check again your problems and get back to me with updated questionsJune 22, 2018 at 12:59 am #170535
I’ve checked again and updated Dazzling to the latest version and still no change:
– button in main menu still doesn’t work (just takes me to the home page plus #), no option for menu sub-items
– certain plugins still don’t work.
All plugins are up to date. The header image/banner has also disappeared since updating the theme.June 22, 2018 at 4:06 am #170546
I just checked and menu is working normally for me, can you tell me how to test your problem? i went ahead and checked several menu elements they perform usually, no lag no bug here
Which plugin? – we cant provide support for third plugins and in this case you have to contact plugin developersJune 22, 2018 at 7:45 am #170623
It’s specifically the “Essential Oils” button on the menu that isn’t working, and nothing I do to it (including replacing all the elements) changes it.
Can you also advise how I can re-establish my header? It disappeared after I updated the theme today.
WillJune 25, 2018 at 2:25 pm #171134
Ok, i think this is a caching plugin configuration conflict, please deactivate autoptimze and try again, you can reconfigure this plugin after we ensure this is plugin conflictJune 26, 2018 at 1:49 am #171177
Thanks @Noda, I’ve deactivated Autoptimize and still no change in the header.June 26, 2018 at 4:24 am #171186
thank you, ok, then please deactivate all third party plugins and try again your problem, most probably this I conflict with third-party plugins.
Once you deactivate all plugins please check your problem again, if the problem is gone then this means it was a plugin conflict. Now, start activating plugins one by one and same time repeat your problem until your problem appears again, now you know which plugin was in conflict Thanks!
Colorlib Support TeamJune 29, 2018 at 5:15 am #171522
Thanks for this. I’ve done as you advised and gone through deactivating all the plugins. Nothing seems to be affecting the header, so unfortunately it must be something else!
Hopefully we can find a solution.
WillJune 29, 2018 at 2:08 pm #171576
I am sorry for the inconvenience caused here.
Please check your menu items in the drop down and ensure that they all have a link assigned to them including the parent.
SupportJuly 1, 2018 at 5:35 am #171718
Turns out you were right – the Autoptimize plugin was indeed interfering with the dropdown menu. That seems to be working fine since I deactivated the plugin – not sure why it didn’t work the first time I tried.
Any idea how I can fix the header image, which disappeared upon updating Dazzling?
WillJuly 1, 2018 at 6:12 pm #171932
Thanks for writing back.
In that case, could you kindly provide us with temporary admin access to your WordPress Dashboard so that we can have a closer look into this.
You may create a new administrator user within your WordPress Dashboard using your email address. You may then copy the login credentials to us in your reply.
I look forward to your reply.
Support.July 1, 2018 at 10:21 pm #171981This reply has been marked as private.
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