- December 4, 2018 at 6:32 pm #199256
When I upload a header logo, I get the image I’ve attached here.
Has anybody faced this before and can share what I should do?
Attachments:December 5, 2018 at 5:44 am #199324
Most probably this is WordPress problem when it cant process image upload, can you try to upload your image directly in the WordPress dashboard > media ?
lt me know what happens
if you still have a problem deactivate all third party plugins and try again your problem, most probably this I conflict with third-party plugins.
Once you deactivate all plugins please check your problem again, if the problem is gone then this means it was a plugin conflict. Now, start activating plugins one by one and same time repeat your problem until your problem appears again, now you know which plugin was in conflictDecember 5, 2018 at 11:53 am #199433
Thanks for your reply. It happens when I upload the image to dashboard > media.
I also deactivated all 3rd party plugins and it didn’t solve the problem.
My website url is: https://www.topbookings.me/December 5, 2018 at 12:47 pm #199444
I hope you are doing well today.
Please try uploading an image that is either png or jpeg file format. Also, ensure that you have installed all pending updates available for WordPress.
SupportDecember 5, 2018 at 1:08 pm #199456
Updating the theme solved the problem! Thanks!December 5, 2018 at 1:19 pm #199459
I am glad the solution worked for you.
Please feel free to contact us again in the future regarding any other issues.
The topic ‘Header Logo not visible’ is closed to new replies.