- September 12, 2018 at 2:36 pm #183749This reply has been marked as private.September 12, 2018 at 2:38 pm #183751
@Noda please confirm that you can view the private reply i sent you in this support topic. I have no way of knowing if it was sent to you or not. So please let me know if you can see it or not.
Thank you!September 12, 2018 at 2:49 pm #183753
Yes, your message is private, only we can see it 🙂
i will check it soonSeptember 20, 2018 at 2:52 pm #185319This reply has been marked as private.September 26, 2018 at 2:36 pm #186359
I still have not seen anyone look at the site or provide any feedback what so ever. Is there something preventing your team from doing so?September 27, 2018 at 8:23 am #186535
sorry for the delay, im sure i missed it on one of weekend :
Just checked this issues and i guess we were on the wrong path from the start, most important part of the functionality is not there, php file is not provided with the theme, this means data are not processed by PHP and they are not sent to anywhere, usually we are not including such files in our HTML templates because we decided to leave this part to our customers, this means you have to implement this backend side in the templateSeptember 27, 2018 at 3:25 pm #186689
Just to be clear, you are saying I need to add the php File extension to my site to correct this?
Also, why would you not say that in the description of the theme upfront to warn people?September 28, 2018 at 8:45 am #186757
Unfortunately yes, you have to implement php side for data processing,
to be honest, even i don’t know this, but since i checked it turns out including php version of the form makes even more confusions and its better if this part will be decided by customers
Sorry for wasting your time 🙁September 28, 2018 at 4:37 pm #186847
This is super confusing as i already have PHP installed on the server and setup specific for this site.
How is there no one who i can contact about this? Like the people who wrote the template. They must know what setup must be done on the back end or else the template would not ever have been published.
To me it sounds a whole lot like i wasted not only time but a a lot of money on templates which don’t work. (Yes i know they do work when everything is working correctly and setup properly) But without those back end instructions the template is useless.Makes me wonder why i even paid for a license if its not worth anything. I’m not saying I don’t enjoy the access and verity of templates but with zero documentation or support they might as well be pictures.
What can be done about this?October 1, 2018 at 6:10 am #186937
Its not about version of php on the server, its about php file for data processing
Sorry about that, i must be more specific from the beginning but even i was not expected this 🙁
Smikus this is not a serious problem, there is tones of forms int he web to process such data, please take a look:
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