- April 5, 2019 at 12:16 pm #215307
I use ER forms and Contact forms 7 on my website.
Neither is working on a phone (android or Iphone).
I have asked the maker of ER forms for support, this is the answer I got: it appeared to be an issue from your theme. Side bar element’s css are overlapping with form container. You can ask your developer to look into the recent changes.
I don’t know where to start. Can you help out?
I have removed Recapcha, but that does not resolve the issue….
If you explain, please use very simple language, since I’m just an amateur…..April 8, 2019 at 3:54 am #215568
Good morning and thank you for the question
First of all, can you tell me where is your form with the problem? i can’t see it on the homepage, please give me a direct url and screenshot of the problem or ways to replicate itApril 8, 2019 at 8:19 am #215630April 8, 2019 at 11:15 am #215655
I hope you are doing well today.
Both of the forms appear without any issues.
Please try clearing your cache then reload the page. Also, adding an image of the issue would help use to understand better.
SupportApril 8, 2019 at 11:29 am #215663
I really don’t know how I can provide you with a picture of the issue.
The issue is that form cannot be filled out on android or Iphone.
The fields are simply not ‘clickable’.
Since nowadays everyone is working on a phone rather then a computer, form should be working on a phone just as well.
On a computer everything works fine, I never complained about that.
Could you please test on a phone?April 8, 2019 at 7:46 pm #215753
Hope you are having a good day and thank you for your question
Please add this CSS in appearance – customize – additional CSS
Colorlib Support TeamApril 8, 2019 at 10:09 pm #215774
Thanks, sounds like that might help, if only I knew where to put it.
Could you walk me through the process step by step (click by click)
I am an amateur and don’t know where to start…..
Thanks!April 9, 2019 at 5:00 am #215803
Sorry, i did not mention steps for this, in your WordPress dashboard open appearance > customize > additional css and place the codeApril 9, 2019 at 6:16 am #215821
Thank you so much for your help and patience, it is working!April 9, 2019 at 5:12 pm #215979
You are welcome 😉
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