- April 11, 2019 at 9:40 pm #216364
I hope you can help us out! Sometime over the last couple of weeks, the dropdown menu items on our main nav have stopped working. You can over over them and you’ll see “#” as the URL even though a page is specified in the menu. And mousing over gets you no dropdowns.
(initially the dropdowns were under About Us and Contact Us, but we temporarily removed the submenu for Contact Us because it was preventing access to the contact form.)
We’re running WP 5.1.1 on PHP 7.3 with everything updated including Dazzling.
So far i’ve tried:
1. Rolling back PHP to 5.6
2. disabling all plugins
3. Switched to the parent theme to rule out weirdness in the child theme – menu still broken.
4. Installing a copy of the site on my localhost and testing it there, the menu is also broken on my local MAMP instance.
I can’t think of any other things to try! If you’d like an admin login or any other info, please feel free to contact me and i can set you up.
April 12, 2019 at 5:39 am #216414
- This topic was modified 3 months, 1 week ago by johnoleary93. Reason: added a new list item
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Make sure you have a correct menu setup in appearance> menu, there must be a child and parent menu setup for sure to have a dropdown function, # sign in the url means you re using custom link menu elementApril 21, 2019 at 9:33 pm #217954
Thanks for your reply. Sorry we had country blocking on in Wordfence, i’ve disabled it temporarily if you’d like to look t the site.
I’ve checked and the dropdown menu item isn’t a custom link, it’s set to a wordpress page, as are all the child menu elements, but for some reason even when i tried deleting and re-creating the link it still shows up as “#” and not the correct URL. When i create a new top level item, the URLS are correct, but as soon as i try adding sub-menu items to it, the url changes to “#”
Any help would be appreciated, thanks! If you’d like an admin login let me know and i can send you a temp user login.April 22, 2019 at 5:58 am #217994
I can see this no, but can i check this problem from the backend? please use this plugin to create temporary access for us, its automatic login link and does not requires sharing your admin details. here is How To guide. at the and don’t forget about “Set as private reply” at the bottom of the message box
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