- February 23, 2018 at 1:25 pm #149024
I’m having a problem very similar to the one in this thread (which was resolved but without a clear indication as to how):
I am attaching a picture of what it looks like to me.
I’ve tried emptying the cache and all that but the same problem also happens on a different browser so that’s not the problem.
I’ve also tried the solutions suggested in the other thread (making sure the companion is activated, disabling all other plug-ins) but to no avail. It was working well, I played around with the header, changing the logo and the tab icon, and then the customiser stopped loading (both the site logo and tab icon also fail to display).
Any help is welcome!
Attachments:February 23, 2018 at 3:10 pm #149055
I hope you are doing well today.
Please go to Dashboard > Updates and install all pending updates also check to ensure you are using WordPress version 4.9.4.
SupportFebruary 23, 2018 at 3:15 pm #149056
Yes, I’m all up to date: WordPress, plugins and all.
Anything comes to mind?February 23, 2018 at 3:27 pm #149062
I am not sure what is causing this.
Are there other issues that may be co related?
SupportFebruary 23, 2018 at 3:33 pm #149064
So far as I can see, the logo and tab icon are the only things that do not work at present (beyond the customiser not loading, of course). And they were the elements I was working on right before the loading stopped. I am currently making some changes in the content from the dashboard and all seems to be working well.February 23, 2018 at 8:57 pm #149091
Anything?February 24, 2018 at 12:50 pm #149135
At this point, can you please provide me with temporary login credentials in a private reply to have a look at this issue?
SupportFebruary 24, 2018 at 3:00 pm #149144
Yes, we can do that. In the meantime, I just did a backup and got the following error message which might give a clue:
WARNING: Folder “/homepages/5/d723369156/htdocs/app723417008/.metadata” is not readable!February 24, 2018 at 3:17 pm #149148This reply has been marked as private.February 24, 2018 at 4:44 pm #149154
I checked the back-end and the only difference here is the 1&1 Assistant, which I have not used before but I can see that it has integrated itself in the theme customizer so it may be limiting the theme options.
SupportFebruary 24, 2018 at 4:55 pm #149155
Thanks for checking. This is quite surprising, especially since it was all working well for days and just stopped all of a sudden. What do you recommend?
Best,February 24, 2018 at 4:56 pm #149156
Before it stopped working, did you update or change anything?
SupportFebruary 24, 2018 at 4:58 pm #149157
Update, no. Change, yes. I was trying out versions of the logo and the tab icon. I changed both a few times and that’s when it stopped working. To me that seems to match the error I got upon backup, which specifically had trouble accessing the header (cf. message above).February 25, 2018 at 10:52 am #149238This reply has been marked as private.February 26, 2018 at 10:53 am #149357
Fixed, go ahead and check customizer, its working normally,
You can delete plugin file manager installed by me
The topic ‘Customizer not loading’ is closed to new replies.