- September 6, 2019 at 5:19 am #241194
Whatever change you make in those appearance options (Theme Options -> General) they won’t save. Using the latest Theme version.
Example: disabling animations or the loading screen.
Any help is kindly appreciated. Thanks.September 6, 2019 at 11:50 am #241237
Thanks for the mail.
That is quite odd. Kindly confirm are there any errors reported on your WP_DEBUG log or the web console?
If the issue is still persistent, please use this plugin to create temporary access for us, its automatic login link and does not requires sharing your admin details. here is How To guide. at the and don’t forget about “Set as private reply” at the bottom of the message box
September 6, 2019 at 1:33 pm #241260This reply has been marked as private.September 9, 2019 at 4:17 am #241487
Please check again your homepage, as you can see I was able to edit text on your homepage and it was saved and publishedSeptember 9, 2019 at 5:45 am #241501
Yeah the customizer is fully functional except those 4 options in “Theme Options” -> “General” (see attachment). You cannot save those 4 settings for animations and the loading screen etc, even if you change those checkboxes.
Attachments:September 10, 2019 at 5:24 am #241740
Ok, i see it now, try to click on the names “dissabled” “enabled” it will also work as a switcherSeptember 10, 2019 at 5:53 am #241752
Unfortunately, that doesn’t work either. You can also switch the radio button even though it’s off-screen, but you cannot publish changes. It won’t save. Also tried clicking the labels, but didn’t change.September 11, 2019 at 6:05 am #241889
The appearance of the switchers is fixed but publish function is still not working, do you have any modification in the theme? can I refresh it?September 11, 2019 at 6:11 am #241891
I have a child theme active to change 2 things, but it didn’t work before the child theme either.September 11, 2019 at 6:19 am #241893
So, can u refresh parent theme?September 11, 2019 at 6:22 am #241894
How do you refresh a parent theme?September 12, 2019 at 4:00 am #242068
I will rewrite it by the fresh version of the theme, so be aware if you have any modification they will lose, is this ok?September 12, 2019 at 4:11 am #242070
I’m having this same issue. Can you let me know how to refresh a theme? Or is there some way to select options via the theme editor since anything in the customizer with a radio button doesn’t seem to work?
September 13, 2019 at 4:24 am #242196
- This reply was modified 1 month ago by citizenkid.
Good morning here
Everything works when you activate parent theme, can you tell me what is your modifications in the child theme?
@citizenkid are you suing child theme? if yes please activate parent theme and try againSeptember 13, 2019 at 6:07 am #242221
The radio buttons are no longer off screen with the parent screen, but still you cannot publish changes, which means the problem is not fixed.
Feel free to refresh the theme or whatever it takes to make those options work, however note I don’t have a backup of the website, only of the child theme. The main theme has no changes by me, the child theme only 2 small changes to the homepage and pages (section/section-intro.php, section/section-header-page.php), but as mentioned above I cannot save the options with the parent theme active either.
You must be logged in to reply to this topic.