- September 14, 2019 at 8:08 pm #242366
Like others, I also can’t edit general theme options. Anything in the customizer with a radio button appears cut off and can’t be selected. Screenshot attached.
I’m not using parent / child themes.
Attachments:September 16, 2019 at 3:43 am #242422
thank you for opening new ticket, let me check it, please use this plugin to create temporary access for us, its automatic login link and does not requires sharing your admin details. here is How To guide. at the and don’t forget about “Set as private reply” at the bottom of the message boxSeptember 16, 2019 at 3:50 am #242426This reply has been marked as private.September 29, 2019 at 5:25 pm #244441
Any update on this?September 30, 2019 at 9:43 am #244593
I’m so sorry about the delay, I lost your ticket
Please enable link again and I will fix your problemOctober 2, 2019 at 3:08 am #244784This reply has been marked as private.October 3, 2019 at 7:34 am #244885
Do you have any modifications done in this theme before?October 10, 2019 at 4:10 am #245731
No. Well, I played around trying to manually disable the preloader since I couldn’t turn it off in the customizer, but nothing important. You don’t need to worry if you delete any modifications.October 11, 2019 at 9:54 am #245933
Link is not working anymore, 🙂
Preloader can be disabled by this CSS, add this css in Appearance > customize
display: none !important;
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